🔆 replen.it revolutionizes brand-customer relationships by deploying replenishment reminder messages tailored to each customer.It fuels loyalty, boosts CLTV, and drives purchase frequency and retention.

Responsible for the management of a portfolio to foster Long-term business relationships and growth.Drive product adoption, training, and revenue growthIncrease customer satisfaction by understanding business needs and providing additional Insider's solutions and ROICustomer advocate to drive cross-functional teams across development, product management, and support

- Utilizing CRM and task management tools to provide monitorable and manageable processes- Initiating new ideas to improve policies/processes/tools that will ultimately optimize performance and increase customer satisfaction. - Evolving the quality methodology to scale insights and learnings

- Handling overall responsibility for managing the customer relationship;- Monitoring and facilitating and consulting the customer for adoption of Insider technology;- Proactively monitor customer activity and provide insights and solutions to the client and our internal teams to improve outcomes;- Strategic campaign planning to help the customers meet their objectives;- Prioritizing and driving resolution on escalated customer issues;- Acting as a liaison between product management and the customer with a focus on communicating the work day roadmap and how the roadmap will influence customer activities.