Omer Rafai Email & Phone Number

London, Gb

London, United Kingdom

Lead developer of web-based financial accounting models encompassing various stages of construction projects, from land purchase up to the final sale of 100+ concurrent schemes (~£200m cost of each scheme), with the presentation of actuals, committed, as well as calculations, and projections for next decade+ of forecasted spend and required cash flow (by month). I am currently working on integrating my Django models with newly acquired Unit 4 enterprise software.

London, United Kingdom

• Support business in completing Tendors/RFP’s for global contracts with multi-billion dollar global provider of integrated solutions, working with major international tier-1 companies including Apple (UK/US markets), Samsung (EUR), Vodafone (UK & TUR), EE (UK), Telstra (AUS) & Rogers (CAN)• Provide analytics on various diversified global telecom services (supply chain, finance, insurance, etc) operated across 70 countries, to aid speedy decision making.• Analysis of distribution & sales in 1,600 Sprint stores (USA) to improve analytics, incentivise sales, support forecasting, demand planning, and retail inventories. • Collate ‘best of’ current global solutions to build new lines of commercial services offered.• Analysis & targeting of global telecom operators with a view to prospecting new business.

London, United Kingdom

• Reported to Director of Supply Chain to define technique/tools for a centralisation project to enhance & optimise global procurement and supply chain of materials of operations in 70 countries in order to save estimated £13m pa.• Sourced detailed printing data from all print countries and analysed universal range of raw materials and dimensions of all publications. Defined optimum set of bindings, papers, covers, sizes etc to distribute globally as the standard for future print to reduce costs and waste.• Issued summary statistics pack measuring global conformance of standards at country level.

London, United Kingdom

Creation/evolution of wide ranging suite of daily, weekly, monthly usage dashboards from multi-national retail operations, comparing against budget forecasts, reconciling operations, fraud detection, and identifying & reporting on trends & insights on a user base of 2.5 million GSM customers. Support FP&A/CF/GTM teams with analysis, insights and reporting on churn/active base, cost impact of MNO commercial changes/major outages, and proposition launches/amendments. Further seeking opportunities for targeted campaigns & other revenue increase openings.Identify/support areas of cost savings or potential revenue leaks, participate in meetings to provide guidance on operational controls and process improvement for continual improvements in revenue assurance/generation/protection and risk management.Compile concise summary audit packs on invoiced usage/charges, with detailed visualised breakdown to ensure confident CFO sign off on £250M pa MNO/Interconnect costs.Carry out speculative assurance checks business-wide (e.g. process validation, database data quality check, and anomaly investigation) to often finding hidden issues through. Set up automated controls to monitor usage/costs, fraudulent/unusual behaviour or high consumption of services.Model complex processes, define KPIs, set up automated controls, undertake ad hoc analysis, analyse unusual behaviour/high consumption, interrogate huge data using SQL/Excel.Responsible for monitoring and assuring operations in our two (7 in total) largest territories; UK & Germany.Internally publicise ‘costs paid in excess/avoidable’ and ‘opportunity losses’ and initiate stakeholder forums to prevent repeats in future with emphasis on continually improved monitoring, detection, publication and escalation.

London

Provide reporting support for a retail operations distributed over eight countries (UK, Germany, Netherlands, Denmark, Spain, Switzerland, Australia and Poland).Further supported timely and correct reconciliation of data records for customer level comparisons from 200+ global partners, as well as wholesale business partners.dImplementation of a replacement external billing data warehouse to succeed legacy system.

London, United Kingdom

- Vendor (IBM/Tangoe) management, design, and delivery of a new Telecoms Expense Management system for global procurement of telephony services for global shipping giant.- Analysed an innumerable assortment of global telephony costs to summarise requirements for selecting a single tier 1 vendor (Telefonica) to deliver global hardware/communication.- Determined best practice TEM operations to support the company’s 200K global workforce.- Eventual handover of operations to offshore team with training and documentation provided.

London, United Kingdom

- Key member of the team that acquired regulator (OFCOM) quality billing accreditation, by collating usage statistics for measure against regulated metrics.- Applied ITIL process improvement to enhance error detection and reduce error occurrences across the billing lifecycle.- Presented operational usage statistics to the wider organisation, working with GTM teams to optimise and review pricing points of new services and products.- Worked alongside the Revenue Assurance team to improve completeness of data records to provide full reconciliations, and tested data accuracy.

London, United Kingdom

- Implementations at customer sites of in-house developed telecom software suite (circuit provisioning, expense & inventory tools); provide additional technical support for all issues.- Monitored application performance against KPIs and SLAs for many major clients.- Seconded to customer sites to provide operational support, deployment, testing and training; companies included Gamma Telecom, and AOL (now part of TalkTalk).- Obtained ITIL experience of Service Delivery; documented processes for data reconciliation.

Bahrain

- Based in the offshore offices, supported back end systems; wholesale and residential billing, provisioning, mediation and CRM applications.- Transferred from code developer to manage carrier relations; coordinating with international carriers to negotiate interconnect rates and resolve high value billing disputes.- Collaboratively worked with carriers from all interconnect destinations to bill and reconcile millions of daily CDRs with end-to-end controls put in place.- Was heavily involved in outsourcing of OSS/BSS operations, compiling requirements, conducting UAT and post-implementation support with full knowledge transfer to 3rd party.

Manchester, United Kingdom

• Started as a Graduate IT programmer in FTSE-100 company working on applications processing high volumes of daily transactions, providing out of hours support from home.• Progressed to team lead, completing software developments inclusive of housekeeping.