Omer Sevinc Email and Phone Number

— Collaborated with the Restaurant Manager to oversee daily operations, ensuring seamless service delivery.— Managed day-to-day activities, optimising workflows for efficiency.— Prioritised exceptional customer service, resulting in a 15% improvement in overall satisfaction.— Implemented customer feedback initiatives for continuous improvement.— Assisted in budget management, contributing to a 12% increase in revenue.— Ensured strict adherence to health and safety regulations, maintaining high cleanliness standards.

— Using strong communication and interpersonal skills to assist customers in selecting and purchasing tickets alongside snacks.— Implementing strategic sales techniques to increase revenue, upselling products to customers promoting special offers to drive sales growth.— Ensured adherence to company standards by consistently delivering high-quality service, products, cleanliness and organisation of the ticket/concessions stand.— Demonstrated strict adherence to company policies and procedures, including cash handling protocols and food safety regulations.— Carrying out procedures to maintain cleanliness standards in both customer-facing and backend areas of the building alongside cleaning screening areas between movie shows to enhance the overall customer experience.— Providing excellent customer service by warmly greeting customers and courteously addressing their inquiries and concerns.— Collaborated with a created team to efficiently manage stock and ensure products were stocked and rotated according to the company’s procedures by managing stock levels and minimising wastage.

— Held the position of a waiter, tasked with providing food & drink service to guests attending events— In addition to serving guests, the role entails kitchen duties such as food preparation and playing desserts for distribution by fellow waiting staff.— I also assisted in setting up the venue for upcoming events that have been booked by clients.— I have also provided support to other waiting staff by assisting with tasks such as table arrangements and general cleanup.

At Luton Town Football Club, My responsibility entailed road closure around the stadium to adhere to health and safety protocols. This procedure ensures that only authorised vehicles, such as VIPs or the clubs access card in order to gain access to the carpark. Ultimately, my role was to uphold strict access control, requiring valid justification for any vehicle entry, which i promptly communicated to the control room via radio communication.

— Consistently delivering exceptional customer service to ensure high levels of customer satisfaction.— Professionally handling incoming phone calls for order placements, whether for collection or delivery.— Efficiently managing payment transactions with a keen attention to accuracy and customer satisfaction.— Proactively contributing to sales growth by ensuring sales opportunities are maximised in every transaction.— Meticulously preparing and organizing food orders to meet customer expectations.