Flight trainings were completed in AYJET Aviation Academy.

* Managing customers’ expectations and perceptions* 24 x 7 on-call duty for outage recovery* Demonstrating strong customer communication skills* Working effectively with external suppliers and vendors, and internal support teams and development teams* Being part of a team encompasses multiple cultures, languages, and regulatory environmentsWithin the Technical Support and Customer Care (TS&CC) department, responsible for maintenance delivery, I am a TSC engineer providing customers with a variety of 24/7 maintenance services, including remote and on-site level 2 operations and maintenance support for complex networks ensuring customer Service Level Agreements (SLAs) are achieved.I am involved in domestic and international (EMEA region mainly) technical support issues. As member of the Technical Assistance Center (TAC) team, I am accountable for the successful delivery of IP services that meets the contractual specifications.My role is responsible for the full scope of the following activities:- For outages, identifying the impact of the outage and changes made to the customer network. Ensuring outage situations are documented per guidelines to meet contractual root cause analysis obligations.- Providing pragmatic and effective recovery. Managing and communicate the related risks.- Providing appropriate follow-up to customers.- Identifying and collaborating with knowledgeable internal field engineer resources to understand and resolve technical issues.- Being interface with product business division (level 3/TEC Technical Expertise Center).