Omer Husain, Gcfa, Gcfe, Gcih Email & Phone Number

San Ramon, Ca, Us

Paris, France, Fr

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

•Monitor, evaluate, troubleshoot, and maintain systems and procedures to safeguard internal information systems and databases, including fraud threats. •Perform administrative functions on firewalls and other network devices.•Educate and communicate security requirements and procedures to all users including new employees.•Perform Network Security Monitoring.•Research, recommend, and implement changes to enhance systems security.

Eden Prairie, Minnesota, Us

•Monitor global NIDS, Firewall, and log correlation tools to identify security events and false positives.•Initiate escalation procedure to counteract potential threats/vulnerabilities.•Provide incident remediation and prevention documentation.•Document and conform to processes related to security monitoring.•Provide customer service experience that exceeds customers' expectations.

Salt Lake City, Utah, Us

• Oversee all Service Desk staff and ensure the customer expectations are exceeded. • Responsible for managing all procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions, while ensuring high levels of customer service quality.• Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.• Develop and participate in testing activities, implementations, and problem resolution activities through the use of diagnostic procedures as assigned.• Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.• Liaison between all IT Division operations and services to maintain all policy and procedural changes.• Prepare operational reports and analysis setting forth progress, adverse trends and appropriate recommendations or conclusions. • Continually develop analytical and problem-solving skills for broad range of equipment and software deployed in the environment.

Salt Lake City, Utah, Us

• Independently perform complex trouble-shooting and maintenance tasks escalated by level I analysts.• Documented, tracked, and monitored the problems using applicable systems and tools.• Responsible for the resolution of escalated issues of higher difficulty.• Often trained, coached or assisted less experienced team members.

Salt Lake City, Utah, Us

• Serve as the first point of contact for customers seeking technical assistance over the phone or emails.• Identified, researched and resolved technical problems of moderate complexity.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.• Perform technical lead duties to other desktop support agents. • Act as a transition supervisor for new trainees.• Applied software security patches and upgraded hardware components and operating systems as needed.