Omer Levi Email & Phone Number

Tel Aviv-Yafo, Il

Tel Aviv-Yafo, Il

Tel Aviv District, Israel

As an Application Engineer at MCE Systems, I specialize in providing technical expertise to bridge the gap between customer needs and product development. I work closely with clients to understand their technical requirements, delivering customized solutions that align with their business goals. By collaborating with sales, product management, and development teams, I ensure smooth integration of applications into customer environments, offering hands-on support during deployment and post-implementation. My role also includes troubleshooting, conducting technical training sessions, and providing product demonstrations that drive the adoption of complex systems.In addition to customer support, I act as a key liaison between clients and our product development teams, ensuring feedback is effectively communicated and integrated into future releases. By streamlining internal processes and enhancing technical documentation, I’ve improved the efficiency of our support structure. My contributions have resulted in improved client satisfaction, faster issue resolution, and successful implementations for key accounts, ultimately enhancing product value and driving business growth.

Tel Aviv, Israel

As a Technical Presales Engineer, I thrive on preparing our company's products for initial sales to prospective customers. My role encompasses the end-to-end process of configuring, testing, and fine-tuning products, ensuring seamless presale engagements and utmost customer satisfaction. With an unwavering commitment to quality, I meticulously scrutinize and test each product before demos and deliveries, guaranteeing a bug-free experience for our valued clients.I leverage my technical prowess in BI systems such as Splunk to monitor and analyze customer use, gaining deeper insights that inform our product development efforts. Moreover, I conduct rigorous competitive analysis to ensure our offerings remain at the forefront of the market.When it comes to configuring products, I harness my proficiency in CSS, HTML, and JSON to tailor solutions to the exact specifications of our clients. This technical versatility enables me to deliver precisely what our customers require, further enhancing their experience with our products.Working closely with our clients, I actively address their change requests (CRs) and provide unwavering technical support to resolve any challenges they may encounter swiftly. My approach is rooted in effective communication and creative problem-solving, aimed at not only meeting but exceeding their specific requirements.By meticulously marrying my technical skills with a customer-centric approach, I ensure that our products are impeccably aligned with the branding guidelines of our clients and tailored to their unique needs. This commitment empowers me to deliver compelling product demonstrations and position our offerings as the indisputable choice in the market.

Israel

As an IT Project Manager at Duty Service, I successfully led various projects, including the planning and construction of the "Alon" ICT headquarters. I oversaw all aspects of project management, ensuring timely execution, efficient resource allocation, and effective communication among team members and stakeholders.Additionally, I held the role of Commander of the ICT operations room, where I gained invaluable operational experience during the "Guardian of the Walls" mission. In this role, I effectively coordinated and managed critical IT operations, ensuring seamless communication and efficient decision-making in high-pressure situations.During my time at Duty Service, I also served as a Rav Samal, demonstrating strong leadership and organizational skills in active reserve service. I actively contributed to the success of various initiatives and projects, leveraging my technical expertise and military background.These experiences have honed my project management skills, strategic planning abilities, and leadership capabilities. I thrive in dynamic and challenging environments, ensuring the successful completion of projects while maintaining a high level of professionalism and dedication.

Israel

As an IT Projects Managing Advisor at The Ground Arm Command Planning Brigade, I provided strategic guidance and expertise for the management and promotion of projects within the GAC teleprocessing department. Key highlights of my role include:- Counseling and advising on project management strategies for the GAC teleprocessing department, ensuring successful project implementation.- Collaborating with customers in the army to understand their requirements and effectively characterize units and their teleprocessing, computer, and cyber activities.- Tracking teleprocessing inventory and managing the Tzayad (Masua) interface, ensuring efficient resource management and seamless communication.- Working closely with senior officers and development engineers at Elbit to drive collaboration and achieve project objectives.- Undertaking classified "top secret" projects, handling sensitive information, and working in highly secure environments.These experiences have honed my project management skills and strategic thinking, allowing me to successfully navigate complex projects while ensuring the utmost security and efficiency.

Rehovot Area, Israel

As an EMEA Service Desk Analyst and Team Dispatcher, I held a pivotal role in providing technical support to end users across various levels within a multi-language environment, serving 4000+ users. Key highlights of my responsibilities and accomplishments include:- Offering comprehensive end-user technical support through phone, email, and in-person interactions for computer systems-related issues.- Providing assistance for Microsoft products, technologies, and systems such as Microsoft Office, Windows 10, and Office mobile.- Successfully managed the day-to-day operations of the ITIL-based support team in Europe and Israel, which comprised 6 Service Desk agents and 5 Deskside technicians.- Proficiently utilizing incident, problem, and service management tools to streamline workflows and enhance operational efficiency.- Serving as the focal point for customer escalations, outages, and complex client issues, effectively resolving and mitigating problems to ensure customer satisfaction.In this role, I demonstrated strong technical expertise, effective communication skills, and a proactive approach to problem-solving. By efficiently managing the support team and providing exceptional customer service, I contributed to the smooth functioning of IT services and the overall success of the organization.