Provided essential reports and conducted analyses for critical organizational functions, including:- Identifying and locating patients requiring care and new medications.- Targeting specific audiences for follow-up calls to prevent churn and increase retention.- Detecting anomalies in resource allocation between service providers and clients.- Implementing automation for recurring monthly/weekly reports.The outcomes of my work primarily resulted in better customer… Show more Provided essential reports and conducted analyses for critical organizational functions, including:- Identifying and locating patients requiring care and new medications.- Targeting specific audiences for follow-up calls to prevent churn and increase retention.- Detecting anomalies in resource allocation between service providers and clients.- Implementing automation for recurring monthly/weekly reports.The outcomes of my work primarily resulted in better customer service, with a positive secondary effect on the overall health and well-being of thousands of patients. Show less