Omer Demir Email & Phone Number

İstanbul, Türkiye

As the ICT and Systems Director at Hillside Hotels, I spearhead the integration and optimization of technology solutions across our hotel operations, emphasizing on hospitality technology, property management systems (PMS), guest experience enhancement, data analytics, digital transformation, and cybersecurity measures. With more than two decades of extensive experience in IT operations management, software and product development, I excel in driving technological innovations and efficiencies… Show more As the ICT and Systems Director at Hillside Hotels, I spearhead the integration and optimization of technology solutions across our hotel operations, emphasizing on hospitality technology, property management systems (PMS), guest experience enhancement, data analytics, digital transformation, and cybersecurity measures. With more than two decades of extensive experience in IT operations management, software and product development, I excel in driving technological innovations and efficiencies in hospitality settings. I am deeply committed to enriching guest experiences and operational excellence through strategic technology deployments, including mobile apps, Wi-Fi infrastructure, online booking systems, and customer relationship management (CRM) tools. My background in establishing and leading R&D centers contributes to my ability to deliver pioneering security systems, IoT applications, private cloud platforms, and middleware solutions, further enhancing our hotel's competitive edge. At Hillside Hotels, my mission is to cultivate a culture of innovation, collaboration, and technological excellence, aimed at revolutionizing the hospitality industry. I am dedicated to creating substantial value for our clients, stakeholders, and enhancing the overall guest experience, positioning us as leaders in hotel industry. Show less

Established R&D Center in Bilişim Vadisi GebzeElectronic Security SystemsAlarm Monitoring Center Camera NVR SystemsPrivate Cloud PlatformIoT DevelopmentMiddleware DevelopmentiOS & Android Mobile Apps DevelopmentCRM ERP Modules DevelopmentEmbedded & Edge ComputingDatacenter & Systems Management

Istanbul, Turkey

IT consultancy services to aviation and tourism industry. Contracted by Atlas Global Airlines to analyze their IT Systems and recommend solutions to improve efficiency.Co-founder of VOR R&D Center http://www.vor.aero (Atlasglb’s daughter IT Company) Hands-on CCO role in Business Development, Solution Architecture and Presales of SaaS solutions Product Portfolio design as Head of Product ManagementProvided consultancy services to Gözen Holding and Freebird… Show more IT consultancy services to aviation and tourism industry. Contracted by Atlas Global Airlines to analyze their IT Systems and recommend solutions to improve efficiency.Co-founder of VOR R&D Center http://www.vor.aero (Atlasglb’s daughter IT Company) Hands-on CCO role in Business Development, Solution Architecture and Presales of SaaS solutions Product Portfolio design as Head of Product ManagementProvided consultancy services to Gözen Holding and Freebird Airlines IT DepartmentMentored Co-founder of Gözen Systems R&D Center http://www.gozensystems.com Show less

Istanbul

Loyalty and CRM / CX / CEM Solutions for Airlines and HotelsAmadeus Loyalty Management is a loyalty management system that helps airlines manage their loyalty program, no matter how large or small. Amadeus Loyalty Partner Management Services is a platform to help manage loyalty data exchange procedures between your airline and your air and non-air partners. Amadeus Customer Service Centre is a comprehensive customer care and management solution for… Show more Loyalty and CRM / CX / CEM Solutions for Airlines and HotelsAmadeus Loyalty Management is a loyalty management system that helps airlines manage their loyalty program, no matter how large or small. Amadeus Loyalty Partner Management Services is a platform to help manage loyalty data exchange procedures between your airline and your air and non-air partners. Amadeus Customer Service Centre is a comprehensive customer care and management solution for airlines.Provided strategic leadership, direction, and alignment for the Amadeus CEM Department after Amadeus’ acquired Hitit Loyalty Department. Led the smooth transition and implemented new processes for the department. Ensured the policies and procedures were adhered to. Engaged in the conclusion of a few airline loyalty system sales in MENA and LATAM. Provided expert advice and insights to Amadeus CEM department on generation of new vision, product road-map, pricing and go-to-market plan. Established a new team, coached and developed extensive training for new product managers. Created Amadeus CEM product by combining old, not-used Hitit and Amadeus products (sold to a major airline in APAC). Spearheaded the development of New Business Units Loyalty Systems framework and product prototyping for Hotel, Train and Airport Loyalty Systems. Over-all management of all aspects of presales discussions and project with a multinational hotel chain with business case responsibility. Show less

Istanbul Atatürk Havalimanı Serbest Bölge

Hitit Loyalty Department has been acquired by AMADEUS, I was still working in the same company, renamed as AMADEUS ISTANBUL.Acted as the member of product strategy group overseeing all department’s directors and reporting to CEO. Carried out multiple roles including that of technical expert, product owner and program manager. Led the creation and implementation of commercial and technical CRM/LOY products strategies, programs and tactics driving Hitit Loyalty solution to be more… Show more Hitit Loyalty Department has been acquired by AMADEUS, I was still working in the same company, renamed as AMADEUS ISTANBUL.Acted as the member of product strategy group overseeing all department’s directors and reporting to CEO. Carried out multiple roles including that of technical expert, product owner and program manager. Led the creation and implementation of commercial and technical CRM/LOY products strategies, programs and tactics driving Hitit Loyalty solution to be more competitive and attracting key customers and buyer’s attention. These efforts resulted in acquisition of loyalty department of www.hititcs.com by Amadeus. Played an active role in creating and implementing 20+ LMS RFP responses globally. Developed airline loyalty system sales in MENA, LATAM and APAC. Effectively monitored closely the implementation process of all ongoing projects. Managed the development of complex modules redesign and improvements. Managed the gaps and risks between engineering and marketing teams. Effectively grew and managed relationship with One World, Sky Team and Star Alliance. Co-founded Middle East airline loyalty fraud prevention workgroup and jointly launched www.airlineinformation.org fraud workshops. Show less

İstanbul

Managed the implementation of ERP, CRM, Inventory, POS, B2B, Web Portal, Mobile and Business Intelligence Solutions from major vendors on premise for a medium sized company. Oversaw the entire digital transformation project with a direct team of 6 person and indirect team of 45+ man-years. Delivered numerous projects on time and within budget. Improved strategies in managing existing accounts and increased revenue for the company by $2million dollars. Implemented all new policies and procedures… Show more Managed the implementation of ERP, CRM, Inventory, POS, B2B, Web Portal, Mobile and Business Intelligence Solutions from major vendors on premise for a medium sized company. Oversaw the entire digital transformation project with a direct team of 6 person and indirect team of 45+ man-years. Delivered numerous projects on time and within budget. Improved strategies in managing existing accounts and increased revenue for the company by $2million dollars. Implemented all new policies and procedures for the Operations department. Implemented a standard procedure for on boarding new clients, ensuring all required data were obtained to maximize the clients’ savings when utilizing the services of the company. Ensured account managers had access to the necessary data, in order for them to further assist clients with the program offered. Show less

İstanbul

Oversaw and led key R&D projects to support business goals. Developed concepts, products and solutions for SMBs. Planned and formulated all aspects of research and development proposals, such as objective or purpose of project, applications that can be utilized from findings, costs of project, and equipment and human resource requirements. Effectively optimized production by analyzing processes, identifying process conditions and applying new technologies. Designed, installed and commissioned… Show more Oversaw and led key R&D projects to support business goals. Developed concepts, products and solutions for SMBs. Planned and formulated all aspects of research and development proposals, such as objective or purpose of project, applications that can be utilized from findings, costs of project, and equipment and human resource requirements. Effectively optimized production by analyzing processes, identifying process conditions and applying new technologies. Designed, installed and commissioned new production plan. Developed small and intermediate-scale software projects in-house. Reviewed and analyzed 3rd party provider's proposals submitted to determine if benefits derived and possible applications justify expenditures. Approved and submitted proposals considered feasible to management for consideration and allocation of funds or allocates funds from department budget. Developed and implemented methods and procedures for monitoring projects, such as preparation of records of expenditures and research findings, progress reports, and staff conferences, in order to inform management of current status of each project. Recruited, hired, and trained department staff, evaluated staff performance, and developed goals and objectives for each staff. Negotiated contracts with 3rd party providers or consulting firms to perform research studies. Show less

Europe

Implementing ERP, CRM, Inventory, POS, B2B, Web Portal, Mobile and Business Intelligence Solutions on premise and in the cloudMy Duties & Responsibilities were;Meeting with clients to determine requirementsWorking with clients to define the scope of the projectPlanning timescales and the resources neededClarifying a client's system specifications, understanding their work practices and the nature of their businessTravelling to customer… Show more Implementing ERP, CRM, Inventory, POS, B2B, Web Portal, Mobile and Business Intelligence Solutions on premise and in the cloudMy Duties & Responsibilities were;Meeting with clients to determine requirementsWorking with clients to define the scope of the projectPlanning timescales and the resources neededClarifying a client's system specifications, understanding their work practices and the nature of their businessTravelling to customer sitesLiaising with staff at all levels of a client organisationDefining software, hardware and network requirementsAnalysing IT & software requirements within companies and giving independent and objective advice on the use of ITDeveloping agreed solutions and implementing new systems;Presenting solutions in written or oral reportsHelping clients with change-management activitiesPurchasing systems where appropriateDesigning, developing, testing, installing and monitoring new systemsPreparing documentation and presenting progress reports to customersOrganising training for users and other consultantsBeing involved in sales and support, and where appropriate, maintaining contact with client organisationsIdentifying potential clients and building and maintaining contacts Show less

France & Europe

Implementing ERP, CRM, Inventory, POS, B2B, Web Portal, Document Management Solutions in Retail Sector SaaS Company Co-Founder, Startup sold to a VC.My Duties & Responsibilities were;Meeting with clients to determine requirementsWorking with clients to define the scope of the projectPlanning timescales and the resources neededClarifying a client's system specifications, understanding their work practices and the nature of their… Show more Implementing ERP, CRM, Inventory, POS, B2B, Web Portal, Document Management Solutions in Retail Sector SaaS Company Co-Founder, Startup sold to a VC.My Duties & Responsibilities were;Meeting with clients to determine requirementsWorking with clients to define the scope of the projectPlanning timescales and the resources neededClarifying a client's system specifications, understanding their work practices and the nature of their businessTravelling to customer sitesLiaising with staff at all levels of a client organisationDefining software, hardware and network requirementsAnalysing IT & software requirements within companies and giving independent and objective advice on the use of ITDeveloping agreed solutions and implementing new systems;Presenting solutions in written or oral reportsHelping clients with change-management activitiesPurchasing systems where appropriateDesigning, developing, testing, installing and monitoring new systemsPreparing documentation and presenting progress reports to customersOrganising training for users and other consultantsBeing involved in sales and support, and where appropriate, maintaining contact with client organisationsIdentifying potential clients and building and maintaining contacts Show less

France & Europe

Basically I had overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of implementation projects.My Duties & Responsibilities were;Planning and Defining ScopeActivity Planning and SequencingResource PlanningDeveloping SchedulesTime EstimatingCost EstimatingDeveloping a BudgetDocumentationCreating Charts and SchedulesRisk… Show more Basically I had overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of implementation projects.My Duties & Responsibilities were;Planning and Defining ScopeActivity Planning and SequencingResource PlanningDeveloping SchedulesTime EstimatingCost EstimatingDeveloping a BudgetDocumentationCreating Charts and SchedulesRisk AnalysisManaging Risks and IssuesMonitoring and Reporting ProgressTeam LeadershipStrategic InfluencingBusiness PartneringWorking with VendorsScalability, Interoperability and Portability AnalysisControlling QualityBenefits Realisation Show less

La Rochelle / France

While studying Systems Engineering in Universite de La Rochelle, I began working in Software Systems Laboratory. I learned designing algorithms, data structures, modules, systems and managing projects.My Duties & Responsibilities were;Revising the project work plans so that these satisfy all the needs and requirements.Evaluation of the issues that can crop up in future and can obstruct the smooth functioning of the project.Analysis of the project so that the firm… Show more While studying Systems Engineering in Universite de La Rochelle, I began working in Software Systems Laboratory. I learned designing algorithms, data structures, modules, systems and managing projects.My Duties & Responsibilities were;Revising the project work plans so that these satisfy all the needs and requirements.Evaluation of the issues that can crop up in future and can obstruct the smooth functioning of the project.Analysis of the project so that the firm gets some information about the returns that can be expected from the project.Helping project manager to lead and coordinate the team, being a mediator between people.Keeping a day-to-day record of the various aspects involved in the project. Tracking of the team-hours, expenses etc.Keeping the team and stakeholders updated with the changes in the project through effective communication, presentations etc. Tracking quality control measures to ensure that the project is in good conditionBuilding the morale of the team. Show less

Fransızca - Başarı Bursu (%50), Mühendislik Fakültesi, Endüstri Ve Sistem Mühendisliği - Bilgisayar (Yandal)

Activities and Societies: Aikido, Equestrianism, Sailing Team, Jet Ski Racing Team Systems Engineering

Bachelor Of Business Administration - Bba, Management Information Systems And Services

Activities and Societies: Management Information Systems and Services Management Information Systems and Services

Bachelor Of Business Administration - Bba, Hospitality Administration/Management

Activities and Societies: Equestrianism, Diving Tourism and Hospitality Management

Baccalauréat, Fen Bilimleri

Activities and Societies: Aikido, Judo, Waterpolo, Windsurf, Diving Baccalaureat Sciences