As a CRM Back Office Specialist at Arsavev Gayrimenkul Teknolojileri A.Ş Company, I held a pivotal role in ensuring the flawless operation of our customer relationship management system. Collaborating closely with both the sales and customer support teams, my responsibilities spanned a diverse spectrum aimed at optimizing customer interactions and elevating overall satisfaction.

• Demonstrated a keen ability to understand the unique needs and preferences of each client. Engaged in personalized interactions, actively listening to their requirements and providing tailored solutions that resonated with their goals.• Skillfully navigated the negotiation process, adeptly addressing concerns, objections, and pricing discussions. Employed strategic techniques to overcome objections, build trust, and ultimately secure successful sales closures. • Collaborated closely with cross-functional teams, including marketing and customer support, to ensure seamless communication and alignment of strategies.

• Collaborated with drilling engineering team to create detailed drilling plans, considering geological data, wellbore stability, and drilling fluids, ensuring efficient and safe operations.• Assisted in the analysis of drilling performance data, identifying opportunities for improvement in drilling efficiency and cost-effectiveness.• Actively engaged in cross-functional communication with geologists, reservoir engineers, and drilling crews to optimize drilling strategies and address operational challenges.• Demonstrated strong problem-solving skills by troubleshooting minor technical issues on the rig, contributing to uninterrupted drilling operations.