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Omer S. Email & Phone Number

Services and Customer Success Operations Manager at Augury
Location: United States, United States, United States 7 work roles
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Current company
Augury
Role
Services and Customer Success Operations Manager
Location
United States, United States, United States
Company size
382 employees

Who is Omer S.? Overview

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Quick answer

Omer S. is listed as Services and Customer Success Operations Manager at Augury, a company with 382 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Omer S..

Omer S. previously worked as Services & Customer Success Operations Manager at Augury and Customer Success Operations Manager at Glassbox.

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Email format at Augury

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Augury

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Profile bio

About Omer S.

Omer S. is a Services and Customer Success Operations Manager at Augury. He possess expertise in information security, splunk, linux, regular expressions, customer success and 22 more skills. He is proficient in English. Colleagues describe him as "Omer has an amazing blend of technical skills and a customer centric approach that was highly valued by his internal and external stakeholders. He had a deep understanding of our customers, so he could anticipate their wants, needs and communicate their preferences to help build lasting relationships with them. Omer also built a lot of operational processes in Monday.com from scratch that allow us better manage and track customer success KPI's. I'd be happy to recommend Omer. He's a great team member and I'm sure he'll be a valued team member.", "I've worked with Omer installing and maintaining applications from scratch since 2017. Which requires one to be a team player, project leader, and fast learner across multiple technologies. He was all of those and more. I'm more than happy to recommend him going forward.", and "Omer has a unique ability to find simple, yet innovative solutions to complex problems. I've been lucky enough to call Omer a colleague for the past year and he has constantly striven to improve how we work from both a CS and CS ops standpoint. He has created a wealth of tools and integrations to ensure we are able to get all the information we need to succeed as a customer success team and get the insights/info we need as quickly as possible. He regularly has stepped beyond the remit of his role to improve the overall effectiveness of the CS function. Additionally, he is a great colleague. When I joined he was always on hand to answer questions, share his wealth of organizational knowledge or just make me laugh. He'd be an asset to any CS team and I'd welcome the opportunity to work with him in the future!"

Listed skills include Information Security, Splunk, Linux, Regular Expressions, and 23 others.

Current workplace

Omer S.'s current company

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Augury
Augury
Services and Customer Success Operations Manager
United States
Website
augury.com
Employees
382
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Company profile
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7 roles · 12 years

Omer S. work experience

A career timeline built from the work history available for this profile.

Services And Customer Success Operations Manager

Augury

United States

Services & Customer Success Operations Manager

Current
Augury

New York, NY, US

  • Support, design, refine systems & process for the Customer Success department
  • Collaborate with key customer stakeholders for alignment & coordination of initiatives across the organization (Sales, Marketing, Implementation, and Product)
  • Build, implement, and manage Catalyst platform processes and workflows to track & monitor customer success activities
  • Manage Catalyst dashboards, reports, and tools to enable customer journey tracking and trend analysis including Weighted Customer Health and At-Risk metrics
  • Provide user support and training, log requests, and follows-up on user issues to resolution in Catalyst
  • Design, implement, and evolve Catalyst automations to improve customer outcomes, retention, expansion, renewals, risk mitigation, and customer adoption data to be used by cross-functional teams globally
Nov 2021 - Present

Customer Success Operations Manager

Glassbox

London, England, GB

Created a robust and comprehensive Customer Health Framework, mapping out 16 key health metrics by integrating with various external data sources from Salesforce, Monday.com, Zendesk, Freshservice, Marketo, AWS, Elasticsearch and internal solutions to drive data-based decisions.

Feb 2020 - Nov 2021

Customer Success Manager

Glassbox

London, England, GB

Created and executed success plans for customers to drive value and expansion. Managed enterprise accounts of the top financial and airline customers. Responsible for renewal, expansion, product implementation, and overall customer satisfaction.

Feb 2019 - Nov 2021

North America Technical Lead

Glassbox

London, England, GB

Founding member of the Americas region office. Wore multiple hats as part of an early stage of a startup in hyper growth mode. Hired primarily as a Technical Lead and quickly became a Pre-sale engineer, Professional Services Engineer, Trainer, and Customer Experience Analyst.

2016 - Feb 2019

Information Security Consultant

We Ankor

Petah-Tikva, IL

We-Ankor Cyber Security division is well known and with a high reputation for implementing complicated Cyber Security systems among enterprise organizations in Israel and around the world.An Arcsight SIEM solution expert - one of the most well known and powerful SIEM solution in the world.Well experienced in system design, SOC design, installation (typical.

2015 - 2016 ~1 yr
Team & coworkers

Colleagues at Augury

Other employees you can reach at augury.com. View company contacts for 382 employees →

DB Danny Bitman Danny Bitman Colleague at Augury Tel Aviv District, Israel, Israel View → EF Einat Freidzon Einat Freidzon Colleague at Augury Israel, Israel View → OD Ofek Dahan Ofek Dahan Colleague at Augury Haifa, Haifa District, Israel, Israel View → EW Erik Wall Erik Wall Colleague at Augury New York City Metropolitan Area, United States, United States View → FW Fred Wasden, Phd, P.E. Fred Wasden, Phd, P.E. Colleague at Augury Houston, Texas, United States, United States View → IB Inna Barkan Inna Barkan Colleague at Augury Israel, Israel View → AL Antonio London Antonio London Colleague at Augury Richmond County, Georgia, United States, United States View → AT Anna Tamar Sofiev Anna Tamar Sofiev Colleague at Augury Haifa District, Israel, Israel View → DR Denis Rybalchenko Denis Rybalchenko Colleague at Augury Kyiv, Kyiv City, Ukraine, Ukraine View → BF Brielle Fragale Brielle Fragale Colleague at Augury New York City Metropolitan Area, United States, United States View →
FAQ

Frequently asked questions about Omer S.

Quick answers generated from the profile data available on this page.

What company does Omer S. work for?

Omer S. works for Augury.

What is Omer S.'s role at Augury?

Omer S. is listed as Services and Customer Success Operations Manager at Augury.

Where is Omer S. based?

Omer S. is based in United States, United States, United States while working with Augury.

What companies has Omer S. worked for?

Omer S. has worked for Augury, Glassbox, We Ankor, and Hewlett Packard Enterprise.

Who are Omer S.'s colleagues at Augury?

Omer S.'s colleagues at Augury include Danny Bitman, Einat Freidzon, Ofek Dahan, Erik Wall, and Fred Wasden, Phd, P.E..

How can I contact Omer S.?

You can use AeroLeads to view verified contact signals for Omer S. at Augury, including work email, phone, and LinkedIn data when available.

What skills is Omer S. known for?

Omer S. is listed with skills including Information Security, Splunk, Linux, Regular Expressions, Customer Success, Windows, Software Installation, and User Experience.

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