Omer Siddique Email & Phone Number

Houston, Texas, United States

At Curve Hospitality, I play a pivotal role in the strategic enhancement of internal operations through the successful mapping and implementation of an Enterprise Resource Planning (ERP) system. This comprehensive ERP solution integrates a Customer Relationship Management (CRM) tool, advanced project management capabilities, and an innovative reporting and analytics dashboard. This integration facilitates seamless operations across all critical departments, including Marketing, Estimation… Show more At Curve Hospitality, I play a pivotal role in the strategic enhancement of internal operations through the successful mapping and implementation of an Enterprise Resource Planning (ERP) system. This comprehensive ERP solution integrates a Customer Relationship Management (CRM) tool, advanced project management capabilities, and an innovative reporting and analytics dashboard. This integration facilitates seamless operations across all critical departments, including Marketing, Estimation, Design, Procurement, and Logistics, ensuring a unified and efficient workflow.My responsibilities extend to the development of detailed reports that scrutinize our bidding performance, employing comparative analysis with data from previous years to yield actionable insights. This analysis is instrumental in identifying products with the highest profit margins and pinpointing markets (locations) where our business achieves the most success. The insights derived from this analysis enable strategic decision-making, fostering a competitive edge in the marketplace.Furthermore, I spearhead the development and deployment of an employee clocking system, enhancing time management and productivity tracking within the organization. My role also encompasses representing Curve Hospitality at various industry tradeshows, where I engage with professionals to forge valuable connections and gain insights into industry trends. These interactions are critical in identifying opportunities for process improvements and adopting best practices to enhance operational efficiency.My contributions at Curve Hospitality are marked by a keen focus on leveraging technology to streamline processes, enhance productivity, and drive data-driven decision-making. Through these initiatives, I significantly contribute to optimizing operations, enhancing profitability, and positioning Curve Hospitality as a leader in its field. Show less

Islāmābād, Pakistan

• Worked as a first point of contact to receive and resolve technical issues reported ensuring customer satisfaction and timely reporting using the Salesforce CRM software• Managed the social media touchpoints of Facebook, Twitter and Instagram to generate customer engagement and help build a positive brand• Maintained 95% quality assurance rating consistently in all customer interactions ensuring good customer experience and retention; arranged RMAs for faulty or defective… Show more • Worked as a first point of contact to receive and resolve technical issues reported ensuring customer satisfaction and timely reporting using the Salesforce CRM software• Managed the social media touchpoints of Facebook, Twitter and Instagram to generate customer engagement and help build a positive brand• Maintained 95% quality assurance rating consistently in all customer interactions ensuring good customer experience and retention; arranged RMAs for faulty or defective units• Interpreted data, analyzed results and provided insight to help identify opportunities and improvements as a collaborative effort with team Show less

Islāmābād, Pakistan

• Participated on brand launch of John Player assisting the Trade Marketing and Distribution Teams• Ensured price compliance of JPGL and Dunhill products• Gained exposure of distribution management by carrying out fieldwork for Distribution Enhancement Drive to ensure product availability• Formed the reports on delivery productivity, volume sold, and stock issued/returned

Islāmābād, Pakistan

• Liaised with Daewoo Transit to implement Jazz branding on their busses, managing all the coordination between the marketing teams of both companies using management methodologies including project planning, risk mitigation, problem tracking, and communication plans• Conducted a detailed study on the marketing and competitive strategies of Telecom Companies in Pakistan, formulating a Competitive Monitoring Report for Jazz• Arranged on the Inauguration of the National Incubation… Show more • Liaised with Daewoo Transit to implement Jazz branding on their busses, managing all the coordination between the marketing teams of both companies using management methodologies including project planning, risk mitigation, problem tracking, and communication plans• Conducted a detailed study on the marketing and competitive strategies of Telecom Companies in Pakistan, formulating a Competitive Monitoring Report for Jazz• Arranged on the Inauguration of the National Incubation Centre Show less

Master Of Science - Ms, Business Analytics, 3.71

Bachelor Of Business Administration - Bba, Marketing