* Enhancing Şok Extra Business (marketplace) end to end * Shipment integration * Offline checkout process * Order management system * Warehouse process * Return process * Legal procedures* Enhancing fresh foods (Fruit & Vegetables, Meat & Poultry, Hot Point (Bakery), Bread (Transit)) processes end to end as a project manager *defining KPIs and Target, and creating reports * Supplier process * Warehouse process *… Show more * Enhancing Şok Extra Business (marketplace) end to end * Shipment integration * Offline checkout process * Order management system * Warehouse process * Return process * Legal procedures* Enhancing fresh foods (Fruit & Vegetables, Meat & Poultry, Hot Point (Bakery), Bread (Transit)) processes end to end as a project manager *defining KPIs and Target, and creating reports * Supplier process * Warehouse process * Transportation process * Sales operation process* e-wallet "Win" process Show less

• Work with stakeholders to define the product strategy, KPIs and SLA (Digital Channels; WhatsApp, IVR and Solution Center)• Analyze user-data and observe user behaviors to identify business problems, user needs and pains • Create benchmarks• Communicate with customers and end-users of the product • Collaborate with UX/UI partners for digital product improvements• Define requirements of improvements for products and align with development team• Create MVPs and iterate… Show more • Work with stakeholders to define the product strategy, KPIs and SLA (Digital Channels; WhatsApp, IVR and Solution Center)• Analyze user-data and observe user behaviors to identify business problems, user needs and pains • Create benchmarks• Communicate with customers and end-users of the product • Collaborate with UX/UI partners for digital product improvements• Define requirements of improvements for products and align with development team• Create MVPs and iterate product improvement processes within agile environment• Manage the backlog according to business goals and objectives while focusing on building and delivering the most value within the constraints of time and resources• Creating process flow diagrams• Enhance seamless customer experience across digital channels which serve 1 million customers monthly• Standardize agent processes and create user-friendly design in order to minimize work time and to maximize efficiency• Deep analysis of customer data to create dashboard metrics with data team• Maintain a solution-oriented approach• Report performance results monthly, quarterly• Lead special project teams Show less

• Work with stakeholders to define the digital transformation strategy• Create user-oriented agile methodology based on design thinking by IDEO• Spread the digital transformation culture within the company and advise the business departments about the modern agile methodologies• Advise the business departments about crisis strategy

• Align with stakeholders to define the business strategy and KPIs• Analyze customer-data, observe consumer behaviors and create user-journey to identify customer needs and pains• Create the product roadmap according to strategic goals and align with stakeholders• Create benchmarks• Collaborate with development team to ensure timely and relevant product implementations• Manage retail and marketing projects ( build data generating system – retail technology integrations and… Show more • Align with stakeholders to define the business strategy and KPIs• Analyze customer-data, observe consumer behaviors and create user-journey to identify customer needs and pains• Create the product roadmap according to strategic goals and align with stakeholders• Create benchmarks• Collaborate with development team to ensure timely and relevant product implementations• Manage retail and marketing projects ( build data generating system – retail technology integrations and marketing projects: CRM, e-Commerce, Consumer Finance, Subscription Economy, Bank Engagements)• Maintain a solution-oriented approach• Report performance results monthly, quarterly Show less

*Forecast Long Term Electricity Consumption of Turkey*Multiple linear regression and ARIMA models on SPSS, Phyton, R

*Propose market research solutions*Design and evaluate questionnaires for outsourced and in-house researches*Prepare Benchmarks *Play an active role in training of outsourced field operations and attend market research fields.

*Line Balancing, Time Study*Improve Operations and Designing Optimal Workstation*Analyze Buffer Management System Project*Layout Drawing: V363 Production Line