Michael Johnson Email and Phone Number
Michael Johnson work email
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Michael Johnson personal email
As a dynamic leader with over a decade of experience in operations, customer experience, and team development, I can deliver results across diverse environments. From leading high-performing teams to optimizing workflows and driving customer satisfaction, I thrive at the intersection of people, processes, and performance.💼 What I Bring to the Table:-Operational Excellence: Enhanced efficiency and reduced costs through innovative inventory and process management strategies, achieving a 15% EBITDA increase at Kroger.- People-First Leadership: Improved employee satisfaction by 20% through tailored training, team engagement, and strategic hiring initiatives.- Customer-Centric Approach:** Delivered a 25% sales boost at Lowe’s by elevating merchandising standards and improving customer experience.- Data-Driven Solutions:** Reduced shrink by 18% at Walmart through analytics-based asset protection and compliance programs.🚀 My Career Vision:I’m eager to apply my expertise in operational strategy, team leadership, and customer engagement to roles in:- Customer Success and Support- HR and People Operations- Operational Strategy and Process Improvement- Store Management**🌟 Key Skills:Project Management | Team Leadership | Data Analysis | Customer Experience Employee Engagement | Strategic Planning | Process Optimization | Compliance💡 Why Work With Me?Whether driving store profitability, building cohesive teams, or crafting exceptional customer experiences, I excel at turning challenges into opportunities for growth. I bring a hands-on, adaptable approach to every role, ensuring impactful results that align with organizational goals.Let’s connect to explore how I can bring my leadership, analytical insights, and results-driven mindset to your team—whether in retail, operations, or beyond.
Freshtake Grocery
View- Employees:
- 16
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Freshtake GroceryAugusta, Ga, Us
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Assistant Store ManagerFreshtake Grocery Jul 2024 - PresentAs the Grocery Manager at FreshTake Grocery, I am part of an innovative flagship store concept that integrates quality groceries, diverse dining options, and recreational amenities. This role provides a unique opportunity to shape the grocery department from the ground up, ensuring operational excellence and an unmatched shopping experience for the community.•Led the recruitment and training of a high-performing grocery team, focusing on best practices in stocking, conditioning, and maintaining store readiness for the grand opening each morning.•Develop and implement efficient processes for inventory management, including down-stacking truck pallets, accurate aisle placement, blocking stock, zoning, and conditioning.•Manage the Assistant Grocery Manager and Frozen Dairy Manager, overseeing 14 grocery team members.•Create and refine procedures to ensure operational efficiency and customer satisfaction, preparing the store for a seamless and impactful launch.•Guide the Assistant Grocery Manager in ordering processes, delegation, and follow-up activities, ensuring consistent operational standards and team performance.As a FreshTake Grocery leadership team member, I am proud to contribute to a project that integrates quality groceries with diverse dining options and recreational amenities, offering an unparalleled shopping experience for the community.
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Assistant Store LeaderKroger Aug 2023 - Jul 2024Cincinnati, Ohio, UsDuring my tenure as the Assistant Store Leader at Kroger, Inc., I played a pivotal role in achieving significant improvements in various key performance metrics for Period 5. My contributions were instrumental in driving these outcomes:•Oversee adherence to safety protocols, achieving an elevated ESET Asset Protection Shrink Walk score from P3 62% to P4 80%.•Contributed to substantial growth in EBITDA, reflected by a 7.37% increase in total retail sales over the prior fiscal period.•Drive in-stock percentage from 54% to 75% through strategic improvement initiatives, significantly boosting sales and customer satisfaction.•Conduct regular Store Walks to ensure adherence to company standards, resulting in consistent improvements in sales and service.•Elevate employee satisfaction by 20% through meticulous oversight of hiring, onboarding, and development processes, ensuring a well-prepared and motivated team -
Assistant Store ManagerWalmart 2019 - 2023Bentonville, Arkansas, UsAs an Assistant Store Manager at Walmart, I achieved a 25% reduction in theft incidents through a comprehensive asset protection plan. I trained staff on loss prevention best practices, leading to a 20% reduction in inventory loss.•Achieved a 25% reduction in theft incidents by developing and executing a comprehensive asset protection plan, enhancing store security and profitability.•Conducted regular risk assessments, identifying and mitigating security vulnerabilities, resulting in a safer shopping environment.•Trained and mentored staff on best practices for loss prevention, leading to a 20% reduction in inventory loss. •Collaborated with local law enforcement to resolve external theft issues, significantly enhancing store security and community relations.•Implemented advanced surveillance systems, increasing the detection and prevention of fraudulent activities by 30%.Served as a subject matter expert for inventory days, ensuring accurate counts and minimizing discrepancies to improve inventory management. -
Assistant Store ManagerLowe'S Companies, Inc. 2021 - 2022Mooresville, Nc, UsIn my role at Lowe's, I achieved a 15% increase in sales in key departments by elevating merchandising standards and ensuring optimal product presentation. I also reduced theft incidents by 20% through advanced store security measures.•Achieved a 15% increase in sales in key departments by elevating merchandising standards and ensuring optimal product presentation.•Reduced theft incidents by 20% through the implementation of advanced store security measures, safeguarding assets and improving profitability.•Increased on-shelf availability by 12% by refining stocking procedures and ensuring timely replenishment.•Conducted regular store walks to assess and maintain high store appearance standards, contributing to a positive shopping environment.•Decreased inventory loss by 20% by leading a dedicated team to effectively address and resolve theft incidents. -
Regional Medicaid Provider LiaisonFlorida Agency For Persons With Disabilities 2014 - 2019Tallahassee, Florida, UsAs an Incident Management Liaison at the Florida Agency for Persons with Disabilities, I was responsible for receiving, reviewing, and entering incident reports into the Incident Management System (IMS). My role involved collaborating with APD regional and state teams, providers, and Waiver Support Coordinators while upholding HIPAA requirements.•Reviewed incident reports submitted by providers and ensured accurate entry into the Agency’s IMS.•Forwarded critical incident reports to management staff and State Office as per APD’s Incident Reporting Operating Procedure.•Followed up with providers to obtain missing incident report information and ensured timely submission of follow-up reports.•Ensured wellness visits were conducted within required timeframes for allegations of abuse, neglect, or exploitation.•Reviewed monthly data from the Department of Children and Families (DCF) to ensure all wellness visits for abuse, neglect, and exploitation allegations were conducted.•Reflected verified findings of abuse, neglect, and exploitation (ANE) as critical incidents in IMS and reported them per guidelines.•Analyzed incident report data to identify trends and ensure compliance with state rules and regulations.•Conducted investigations leading to a 20% increase in compliance rates and improved patient satisfaction.•Developed training programs that reduced error rates by 30%.•Implemented new quality improvement protocols, resulting in a 25% increase in overall service quality.•Analyzed data to identify trends, leading to a 15% decrease in compliance violations.•Facilitated workshops to improve provider knowledge, resulting in a 20% increase in regulatory adherence. -
Store ManagerBlockbuster 2006 - 2013Denver, Colorado, UsMaintained an employee retention rate of 95% by fostering a positive work environment, providing ongoing training, andcreating growth opportunities for team members.• Managed scheduling and payroll for a team of 15 associates, optimizing labor costs and ensuring adequate coverage duringpeak periods while reducing overtime expenses by 10% annually.• Passed multiple district audits and compliance walks, maintaining high standards in customer service, merchandising,and operational efficiency.• Played a critical role in the store’s closure by ensuring smooth liquidation processes, maximizing final sales, and adheringto corporate guidelines while maintaining team morale.
Michael Johnson Education Details
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Southern New Hampshire UniversityUndergraduate Certificate In Technical Project Management -
Eastern Gateway Community CollegeGeneral
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Troy UniversitySocial Science
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Auburn University At MontgomeryCriminal Justice/Law Enforcement Administration
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Wilmington UniversityUndergraduate Certificate In Java Programing
Frequently Asked Questions about Michael Johnson
What company does Michael Johnson work for?
Michael Johnson works for Freshtake Grocery
What is Michael Johnson's role at the current company?
Michael Johnson's current role is Customer Support | Operations & HR Specialist | Leadership in Retail & Beyond | Driving People, Processes, and Outcomes.
What is Michael Johnson's email address?
Michael Johnson's email address is mi****@****inc.com
What schools did Michael Johnson attend?
Michael Johnson attended Southern New Hampshire University, Eastern Gateway Community College, Troy University, Auburn University At Montgomery, Wilmington University.
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