Omid Nekoohemmat Tak Email & Phone Number

Tehran, Iran

As the Support and Operation Manager, I was leading 3 teams:1- TCI Managed-Service Team: This team had (and also has) 14 employees including Service Layer,Linux, Database, and Network engineers. We were in charge of providing TCI (Telecommunication Company of Iran - The largest Fixed Operator in the MiddleEast with 7M+ Active Subscribers) with a 7/24 Managed-Service for the AAA and the OCS platforms of TCI's country distributed DSL,Public Wi-Fi,and the FTTH networks. Our team was also in charge of the Huawei Charging System (Huawei CBS) migration project to IBSng (Parspooyesh's AAA and OCS Platform). One of the biggest projects of our team was adding Traffic Classification and Classified Charging to over 250 Cisco ASR 1000 series (ISG Service) and Huawei NE80X Series (EDSG Service) Access Routers and integration with the Charging System.2- Broadband Support Team: This team had (and also has) 6 employees providing 42 ISPs (DSL,TD-LTE, Public Wi-Fi, and FTTH) country-wide with 7/24 tier 3 support services. These ISPs were (and also are) using IBSng as their Charging and AAA Platform.3- LAN Support Team: This team had (and also has) 4 employees, providing Parspooyesh's LAN Customers with 8/5 layer 3 support services.

Tehran, Iran

Parspooyesh is a prominent company operating in the telecommunications sector. The company specializes in providing comprehensive accounting (AAA) and billing systems for a diverse range of networks, encompassing 3GPP, LAN, Dial-UP, and VoIP networks. Additionally, Parspooyesh excels in LTE technology, further bolstering its position as a leading player in the telecom industry.Furthermore, Parspooyesh offers advanced software solutions, including accounting systems (OCS), designed for both fixed and mobile networks within Iran. Collaborating with major telecom vendors such as Huawei and ZTE, the company stands at the forefront of delivering cutting-edge services.Parspooyesh's flagship product, IBSng, is a testament to its expertise in the field. IBSng empowers fixed networks by supporting over +9 million concurrent online users. The company's continuous innovation and commitment to excellence have cemented its position as a key player in the telecom industry, driving advancements and shaping the future of communication networks, particularly in the realm of LTE technology.• Deploying applications with configuration management like Ansible.• Experienced in end-to-end solution design and development approach in a Kafkaenvironment. primary focus on Kafka operations like clustering, partitioning,troubleshooting.• Working with scripting languages like Bash and Python.• Manipulating, managing data, and setting up databases like PostgreSQL and MongoDB. Also, analyze and generate reports using complex queries with SQL and NoSQL.• OS level service configurations such as RabbitMQ, Redis, etc.• Developing patches and hot-fixes for RADIUS & Diameter servers and correspondent services.• Troubleshooting RADIUS and Diameter protocols by inspecting packets.• Providing both remote and on-site support for enterprise clients.• Implementing backup/restore solutions.• Mastering in log reading and debugging applications using different types of OS and application logs.

Karaj, Tehran, Iran

Karaj, Tehran, Iran

Tehran, Iran

Tehran, Iran

• Managed ADSL, PTMP, dedicated leased-line customers incoming call queue and led customer support team as a supervisor.• Mentored more than 100 experts in 24-7 customer technical support unit for agile following up customers' problems via phone, ticketing system and online chat.• Detected incoming calls problems based on what Telecommunications centers or cities which accelerated troubleshooting for NOC unit by 50%.• Solved subscribers' network and internet problems in person at the telecommunication center or the user's location.