Omi Malzai Email & Phone Number

Calgary, Alberta, Canada

• Responsible for direct interaction with Blancco’s customers, channel partners and colleagues in support of new and existing data erasure products.• Work closely with Development and Quality Assurance divisions to help understand, isolate and resolve problems.• Document customer reported problems, provides solutions and escalates un-resolvable problems for further investigation and resolution.

Vancouver, Bc

• Assisted clients with all technical questions and problems over the phone as well as in person.• Built, configured and repaired desktops and laptops in a Linux based environment.• Created tickets using Request Tracker, and documented troubleshooting processes.

Mission Bc

• Assisted customers with finding the right products for their specific needs.• Worked under pressure in a fast paced environment assisting multiple customers at once.• Merchandised the store putting out products and setting up displays.

Mission Bc

• Built bicycles in a fast paced environment.• Used troubleshooting techniques damaged bicycles and make repairs as necessary.• Built and repaired 15-20+ bicycles a day.

Vancouver, Bc

• Worked under the instruction of a senior carpenter to accomplish detailed tasks.• Worked in a team and individually with minimal supervision.• Maintained the highest level of efficiency and quality of work.