Omi Malzai Email & Phone Number

Calgary, Alberta, Canada

• Responsible for direct interaction with Blancco’s customers, channel partners and colleagues in support of new and existing data erasure products.
• Work closely with Development and Quality Assurance divisions to help understand, isolate and resolve problems.
• Document customer reported problems, provides solutions and escalates un-resolvable problems for further investigation and resolution.

Vancouver, BC

• Assisted clients with all technical questions and problems over the phone as well as in person.
• Built, configured and repaired desktops and laptops in a Linux based environment.
• Created tickets using Request Tracker, and documented troubleshooting processes.

Mission BC

• Assisted customers with finding the right products for their specific needs.
• Worked under pressure in a fast paced environment assisting multiple customers at once.
• Merchandised the store putting out products and setting up displays.

Mission BC

• Built bicycles in a fast paced environment.
• Used troubleshooting techniques damaged bicycles and make repairs as necessary.
• Built and repaired 15-20+ bicycles a day.

Vancouver, BC

• Worked under the instruction of a senior carpenter to accomplish detailed tasks.
• Worked in a team and individually with minimal supervision.
• Maintained the highest level of efficiency and quality of work.