Omer Mustafa Mughal Email & Phone Number

Canada

Taking care of incoming leads and divert them to sales team according to the need of client.Weekly and Monthly R&D about the airfare deals to worldwide destinations from Toronto. Taking care of after sales service i.e critical date change and cancelation to check with airlines and airlines retailors.Taking care of sales team to get maximum conversion from the provided inquiries to increase the profits for individuals as well as for the company. Making sure each agent must achieve their targets to take out the maximum benefits of sales commission.

Lahore, Pakistan

As a Senior Travel Consultant doing multitasking in various departments includes sales and business expansion. Efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). As Senior Travel Consultant is the primary point of contact for the customer and provides active travel consultation towards the individual, families, and business customers, including providing travel details and up-selling of related product. Mainly focus on the following tasks; Expertly use the appropriate tools and systems provided by supplier and consolidators to complete requests.Search and confirm travel reservations for the customerStrong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customerProvide travel offers and general travel advice to travelersResponds to requests accurately and completelyExcellent knowledge and application of travel supplier rulesMaintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supportedProvides the customer with the required industry information, such as low fares, exchange costs and penaltiesAppropriately responds and resolves customers inquiriesAnticipates and provides assistance on potential challenges that may arise for the customerPerforms follow-up as needed and within the time frame promised to the customerMonitoring business and economic trendsConducting the necessary researchPreparing marketing plansNetworking with other industry professionalsDeveloping business relationshipsAttending webinars and trade eventsGoogle Ad words & Bing Ad words FB & IG Adwords

England, United Kingdom

We are logistic and Shopping Service provider from UK, USA, Canada, UAE, Turkey & KSA, and deliver the goods by air and sea to Pakistan.Freight services by Air and Sea Custom Clearance

Pakistan

Using Canva to design Social Media Posts to engage and increase audienceContent creationMaking videos to promote business Networking with same industry groups on social media for brand awareness and PR.Research for Influencers Market for paid partnership/ collaborate to enhance the audience and sales. Create A/B campaign to achieve the certain goals on FBA and IG ads.

Lahore, Pakistan

Answering services for more than hundred clients across US.As a customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services.Dealing with first hand customer queriesPlacing orders for US based clientsWorked as a virtual front desk officer for more than 100's of International companies across USA in different states, Such as Law offices, Doctor’s offices and Real Estate etc.Worked as an exchange line for different medical and dental centers in USA.Emergency and Urgent calls dispatch as per client’s instructions.Make sure the quality of calls to complete the KPI’s.Handle the pressure of annoyed and anger clients.

Lahore, Pakistan

Offer efficient courteous and responsive travel booking services to holiday makers. Creating tailor made luxury holidays or air travel arrangements for clients and ensuring that all administrative terms and conditions of contracts are adhered. Ensuring cost effective marketing strategies are complying with the policies and making progression for the company. Friendly and professionally manage the decorum on the floor with the team to work together for the company and make sure that each agent is achieving the target set by the client. Area of Expertise:Airfare Expert and Holidays ConsultantCorporate Client handlingSelling TechniquesMulti Routing Pricing ExperienceSabre Google Adwords / FB & IG Adwords

Lahore, Pakistan

I worked as an International Travel Consultant. I provided my best services and proven the best ability of my sales skills which always enable me to achieve the target all the time set by the company.As being International travel consultant usually performed the following multi tasks;Researching travel options & presenting the best deals in terms of requirements.Ensure all bookings & reservations are processed accurately. Responding all phone inquiries promptly, courteously and in professionally manners.Record keeping, photo copying and general administrative duties.Strong rapport building.Up selling relevant add-ons, like, insurance, excursions, cabs and Hotels reservations etc.Monitor bookings throughout the working day.Schedule call backs, follow up’s keep the client up to date with the promotions.Corporate client’s dealing.Monitor and research the competitors ‘activities regards to offer the best price opportunities to the new and existing customers.

Acca, Accounting And Finance

Bachelor'S Degree, Bachelors In Commerce & Information Technology, B

Intermediate, Pre-Engineering, C

High School, Biology, General