Omkar Bhoir Email & Phone Number

Thane, Maharashtra, India

In my role within the Service Assurance Team, I developed a comprehensive understanding of banking operations, with a specialization in retail liabilities and credit cards. This position provided me with an extensive overview of backend processes, enabling me to manage customer escalations effectively and ensure timely, end-to-end resolutions through collaboration with various departments.My core responsibilities included: • Customer Escalation Management: Consistently handled escalated cases with a strong commitment to customer experience, performing in-depth Root Cause Analysis (RCA) to minimize recurring issues. • Data-Driven Solutions: Leveraged tools like Excel, PowerBI, Salesforce, and Finacle to streamline workflows and analyze customer data, ensuring informed decisions that drive positive outcomes.Key Achievements: • Recognized as a top performer for my dedication to customer satisfaction and proactive problem-solving. • Delivered measurable improvements in response times and customer satisfaction metrics.Nodal Team TransitionMy commitment to enhancing customer experience led to my current position on the Nodal Team. Here, I focus on preemptively addressing issues to prevent RBI and Banking Ombudsman complaints, reinforcing a high standard of customer satisfaction. This role builds on my prior responsibilities while emphasizing regulatory compliance and stakeholder alignment.

Thane, Maharashtra, India

In my role at Eureka Outsourcing Solutions, I specialized in delivering high-quality customer support for Kotak Securities, a process centered on the stock market and financial trading. My primary responsibility involved managing inbound calls, where I provided comprehensive assistance to clients navigating stock trading, investments, day trading, and derivatives, including futures and options.Throughout my tenure, I developed an in-depth understanding of market dynamics and trading strategies, which enabled me to offer precise and empathetic guidance to clients. I prioritized customer experience by actively listening to client concerns, troubleshooting issues with care, and delivering professional support to enhance their trading journey. Consistently recognized as an exceptional performer, I am committed to creating positive, trust-based interactions that reinforce client confidence in our services.