Omkar Bhoir Email & Phone Number

Thane, Maharashtra, India

• In my role within the Service Assurance Team, I developed a comprehensive understanding of banking operations, with a specialization in retail liabilities and credit cards. This position provided me with an extensive.
• Customer Escalation Management: Consistently handled escalated cases with a strong commitment to customer experience, performing in-depth Root Cause Analysis (RCA) to minimize recurring issues.
• Data-Driven Solutions: Leveraged tools like Excel, PowerBI, Salesforce, and Finacle to streamline workflows and analyze customer data, ensuring informed decisions that drive positive outcomes.Key Achievements:
• Recognized as a top performer for my dedication to customer satisfaction and proactive problem-solving.
• Delivered measurable improvements in response times and customer satisfaction metrics.Nodal Team TransitionMy commitment to enhancing customer experience led to my current position on the Nodal Team. Here, I focus on.

Thane, Maharashtra, India

In my role at Eureka Outsourcing Solutions, I specialized in delivering high-quality customer support for Kotak Securities, a process centered on the stock market and financial trading. My primary responsibility involved managing inbound calls, where I provided comprehensive assistance to clients navigating stock trading, investments, day trading, and.