Working as an Branch Manager and handling over-all restaurant operations.Worked on Product enhancement, team member training and implementing effective processes to increase operational efficiency.Employed strategies, and CJS Village Market was selected Nairobi's best restaurant on TripAdvisor, boosting business from expats. Similar changes were made to other CJS branch levels.Introduced incentive policy for upselling adds ons, highest priced items to increase sales… Show more Working as an Branch Manager and handling over-all restaurant operations.Worked on Product enhancement, team member training and implementing effective processes to increase operational efficiency.Employed strategies, and CJS Village Market was selected Nairobi's best restaurant on TripAdvisor, boosting business from expats. Similar changes were made to other CJS branch levels.Introduced incentive policy for upselling adds ons, highest priced items to increase sales profitability.Successfully planned and executed high volume operations for Christmas, New Year and Eid, achieving record breaking sales.Introduced Team Member of the Week appreciation for back of the house team members to increase productivity and add motivation.Setting up Call center delivery service sequence, process at the restaurant.Implemented ordering par stock levels for all items to avoid wastage and effective cost control. Show less

In charge for the “Ministry of Food” an All Day Dining Restaurant.Strategic planning and revenue generation to achieve budgets. Planning and executing the food promotion at restaurants.Menu planning and designing for restaurants.Market and competition analysis.Coordinating with sales and marketing team for sales calls.Cost control.Initiated Reservation System in Food and Beverage outlets to track guest data and reach out to maximum guest increasing footfall at all… Show more In charge for the “Ministry of Food” an All Day Dining Restaurant.Strategic planning and revenue generation to achieve budgets. Planning and executing the food promotion at restaurants.Menu planning and designing for restaurants.Market and competition analysis.Coordinating with sales and marketing team for sales calls.Cost control.Initiated Reservation System in Food and Beverage outlets to track guest data and reach out to maximum guest increasing footfall at all outlets.Taking care of sales and marketing for all outlets.Started “Learning and Development” culture by sharing Food and Beverage knowledge everyday with entire team through WhatsApp. Show less

In Charge for the Best Chinese Restaurant in Town "Dragon House"

• Overall incharge for Trilogi a specialty restaurant and Skygrill a barbeque and grill restaurant.• Selected and undergoing “I am GM” program of IHG.• Certified trainer under IHG for Food and Beverage Department

• Assisting Restaurant Manager with the day to day running of the Restaurant.• Managing All-day dining restaurant having 134 Covers.• Provide leadership, vision and direction to bring together and prioritize the departmentgoals in a way that will be efficient and effective.• Ensure implementation of all food and beverage brand standards of the restaurant toensure the smooth operation.• Establishing and maintaining effective employee inter-departmental… Show more • Assisting Restaurant Manager with the day to day running of the Restaurant.• Managing All-day dining restaurant having 134 Covers.• Provide leadership, vision and direction to bring together and prioritize the departmentgoals in a way that will be efficient and effective.• Ensure implementation of all food and beverage brand standards of the restaurant toensure the smooth operation.• Establishing and maintaining effective employee inter-departmental relationship.• Making roster for team members in accordance of business needs and making dailyallocations.• Setting targets with clear standards with time scale.• Coordinate both front and back of the house operation.• Performs administrative duties to support managers.• Cultivated a positive working environment for all team members to work in.• Training and motivating new team members.• Taking feedback from customers and implement positive changes within the restaurant. Show less

• Started my career with ITC vilasa a preopening hotel as a Hotel Operations Trainee in July 2013.• Worked as a pre opening team member and got opportunity to work with Sheraton ParkHotel and Towers.• Got great work exposure in coffee shop, butler services, in room dining and bar.• Was selected as a best employer in food and beverage department and promoted as a Team Coordinator.• Got an opportunity to work for Luxury Collection Hotels, ITC Grand Chola in Chennai and ITC… Show more • Started my career with ITC vilasa a preopening hotel as a Hotel Operations Trainee in July 2013.• Worked as a pre opening team member and got opportunity to work with Sheraton ParkHotel and Towers.• Got great work exposure in coffee shop, butler services, in room dining and bar.• Was selected as a best employer in food and beverage department and promoted as a Team Coordinator.• Got an opportunity to work for Luxury Collection Hotels, ITC Grand Chola in Chennai and ITC Gardenia in Bangalore.In July 2015 ITC Vilasa was taken over by IHG Group of Hotels.• Worked as a part of pre-opening team.• Assisted Restaurant manager in interviewing, hiring and performance evaluation.• Conducting training and department induction sessions for the team members.• Setting Up of the Restaurant.• Assisted Restaurant manager in setting up standard operating procedures for Food and• Beverage Department.• Keeping track BOQ's for Food and Beverage Department.• Keeping Record of operating equipment's.• After hotel opening managed All-day dining restaurant having 144 Covers. Show less

Had a great exposure in all key departmentsFood & Beverage ServiceFood ProductionFront OfficeHousekeeping.