Senior Product Support Engineer
Current
Jun 2024 - Present
AeroLeads people directory · profile
Omkar Chikane Email & Phone Number
Senior Product Support Engineer
at
Singular
1 work email found
@singular.net
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Product Support Engineer
Location
Mumbai, Maharashtra, India
Company size
Who is Omkar Chikane? Overview
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Quick answer
Omkar Chikane is listed as Senior Product Support Engineer at Singular, a company with 263 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at singular.net and a matched LinkedIn profile for Omkar Chikane.
Omkar Chikane previously worked as Lead - Customer Support at Webengage and Senior Product Support Engineer at Webengage. Omkar Chikane holds Bsc-It from Ptva'S Sathaye College.
Company email context
Email format at Singular
This section adds company-level context without repeating Omkar Chikane's masked contact details.
{first}@singular.net
89% confidence
AeroLeads found 1 current-domain work email signal for Omkar Chikane. Compare company email patterns before reaching out.
Profile bio
About Omkar Chikane
As a Team Lead in Customer Support, I am committed to fostering excellence in customer experience and technical solutions. I specialize in leading teams to deliver exceptional support services while ensuring client satisfaction and retention.My expertise lies in developing strategic initiatives, optimizing processes, and fostering strong client relationships to achieve mutual success. Passionate about driving innovation and continuous improvement, I thrive in dynamic environments where I can leverage my leadership skills to drive results and exceed expectations.
Current workplace
Omkar Chikane's current company
Company context helps verify the profile and gives searchers a useful next step.
Singular
5 roles
Omkar Chikane work experience
A career timeline built from the work history available for this profile.
Lead - Customer Support
- Responsibilities:
- Developed and implemented high-level Team Objectives and Key Results (OKRs), effectively breaking them down to facilitate team achievement while conducting performance reviews to drive accountability and excellence.
- Proactively managed and improved Service Level Agreement (SLA) adherence and Customer Satisfaction (CSAT) scores through continuous process enhancements and proactive customer management strategies.
- Created actionable dashboards on Zendesk to provide comprehensive support analytics and business intelligence, aiding in informed decision-making and process optimization.
- Manage any incident or escalation that may come at any point and ensure minimum damage to the daily operations to deliver the best customer experience.
- Roster creation and distributing resources effectively.
Oct 2023 - Jun 2024
Senior Product Support Engineer
- Responsibilities:
- Provide enterprise-grade support to clients over emails, meetings, and phone.
- Address core technical queries related to the product.
- Troubleshoot bugs, working with Rest APIs, APIs, HTML/CSS, and Javascript.
- Collaborate with Engineering and Data Analytics team to solve customer issues.
- Create and maintain internal documentation repositories.
Jun 2021 - Nov 2023
Technical Support Engineer
- Responsibilities:
- Provided technical support for all client/server-based products on a 24/7 module.
- Provide reports in a timely and efficient manner with the help of SQL database and Excel.
- Reduced workload of escalations and maintained their timely feedback to management.
- Debug issues reported by the client in a quick and efficient manner.Recognition:1. Special appreciation from the Client for excellent support in solving their business-critical queries.2. Internal recognition by the.
May 2020 - Jun 2021
Application Support Specialist
Goldstar Jewellery India Pvt Ltd
- Responsibilities:
- Troubleshooting, and resolving all technical issues related to our software, and the range of products and services it provisions.
- Testing & analysis of all products & services.
- Interacting with clients via. live chat, web-based systems, onlineforums, and telephone to resolve their problems and gather feedback on basecamp.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
May 2018 - Apr 2020
Team & coworkers
Colleagues at Singular
Other employees you can reach at singular.net. View company contacts for 263 employees →
DD
Debora De Lazzari
Colleague at SingularCuritiba, Paraná, Brazil, Brazil
View →
KP
Kesava P.
Colleague at SingularBengaluru, Karnataka, India, India
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AA
Amanda Alves
Colleague at SingularMacaé, Rio De Janeiro, Brazil, Brazil
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HR
Hassan Rashid Chaudhry
Colleague at SingularLahore District, Punjab, Pakistan, Pakistan
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TJ
Taliyah Jones
Colleague at SingularCincinnati, Ohio, United States, United States
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KB
Kostas Bellos
Colleague at SingularAthens, Attiki, Greece, Greece
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CR
Claudia Rita Messias Nunes
Colleague at SingularRio De Janeiro, Rio De Janeiro, Brazil, Brazil
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MP
Márcio Pereira
Colleague at SingularFortaleza, Ceará, Brazil, Brazil
View →
PP
Pedro Pereira
Colleague at SingularFortaleza, Ceará, Brazil, Brazil
View →
SS
Shivani Shukla
Colleague at SingularBengaluru, Karnataka, India, India
View →
Debora De Lazzari
Colleague at SingularCuritiba, Paraná, Brazil, Brazil
View →
KP
Kesava P.
Colleague at SingularBengaluru, Karnataka, India, India
View →
AA
Amanda Alves
Colleague at SingularMacaé, Rio De Janeiro, Brazil, Brazil
View →
HR
Hassan Rashid Chaudhry
Colleague at SingularLahore District, Punjab, Pakistan, Pakistan
View →
TJ
Taliyah Jones
Colleague at SingularCincinnati, Ohio, United States, United States
View →
KB
Kostas Bellos
Colleague at SingularAthens, Attiki, Greece, Greece
View →
CR
Claudia Rita Messias Nunes
Colleague at SingularRio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
MP
Márcio Pereira
Colleague at SingularFortaleza, Ceará, Brazil, Brazil
View →
PP
Pedro Pereira
Colleague at SingularFortaleza, Ceará, Brazil, Brazil
View →
SS
Shivani Shukla
Colleague at SingularBengaluru, Karnataka, India, India
View →
1 education record
Omkar Chikane education
FAQ
Frequently asked questions about Omkar Chikane
Quick answers generated from the profile data available on this page.
What company does Omkar Chikane work for?
Omkar Chikane works for Singular.
What is Omkar Chikane's role at Singular?
Omkar Chikane is listed as Senior Product Support Engineer at Singular.
What is Omkar Chikane's email address?
AeroLeads has found 1 work email signal at @singular.net for Omkar Chikane at Singular.
Where is Omkar Chikane based?
Omkar Chikane is based in Mumbai, Maharashtra, India while working with Singular.
What companies has Omkar Chikane worked for?
Omkar Chikane has worked for Singular, Webengage, Hurixdigital, and Goldstar Jewellery India Pvt Ltd.
Who are Omkar Chikane's colleagues at Singular?
Omkar Chikane's colleagues at Singular include Debora De Lazzari, Kesava P., Amanda Alves, Hassan Rashid Chaudhry, and Taliyah Jones.
How can I contact Omkar Chikane?
You can use AeroLeads to view verified contact signals for Omkar Chikane at Singular, including work email, phone, and LinkedIn data when available.
What schools did Omkar Chikane attend?
Omkar Chikane holds Bsc-It from Ptva'S Sathaye College.
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