I am currently employed as a Process Developer in Human Resource Operations at GENPACT India Pvt. Ltd., leveraging my MBA in Human Resources and Marketing from IMS Unison University. My academic background also includes a Bachelor's degree in Commerce with a focus on Accounting and Finance. Additionally, I hold a Lean Six Sigma Green Belt certification, reflecting my expertise in process improvement and quality management.Previously, I gained valuable experience as an HR Subject Matter Expert at BasketHunt Pvt. Ltd., where I oversaw the onboarding, training, and performance management of new interns. In this role, I collaborated closely with departmental SMEs and maintained daily communication with agents. Before that, I worked as an RFP Registration Analyst at Guardian Life, where I successfully developed opportunities with both existing and prospective clients. I also engaged regularly with onshore partners and brokers to gather critical information, which further strengthened my skills in interpersonal communication, employee relations, and time management.