Omkar Mhapankar Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

• Install and configure computer hardware, software, networks and applications• Continuously monitor and maintain systems and networks• Respond to technical support calls from other staff members or clients and communicate how to resolve issues• Diagnose and troubleshoot system and network problems, software faults or hardware complications• Support the roll-out of new applications• Keep a record of issues, along with solutions, to refer back to in future… Show more • Install and configure computer hardware, software, networks and applications• Continuously monitor and maintain systems and networks• Respond to technical support calls from other staff members or clients and communicate how to resolve issues• Diagnose and troubleshoot system and network problems, software faults or hardware complications• Support the roll-out of new applications• Keep a record of issues, along with solutions, to refer back to in future instances• Spearheaded new software application development, supporting improved operational efficiency.• Led Salesforce administration and ERP support, ensuring seamless systems integration.• Enhanced stakeholder engagement through cross-functional project coordination and support. Show less

Navi Mumbai, Maharashtra, India

• Administered Citrix XenApp & XenDesktop farms, ensuring optimal configuration and management to support organizational IT infrastructure.• Led the creation and provisioning of Citrix VMs/Clones, enhancing the virtual desktop and application delivery system.• Directed daily operations to resolve Citrix-related issues, maintaining system integrity and user satisfaction.• Collaborated with L2 teams and various departments (Windows, HP, Monitoring, Cloud, Storage & VMware) to address… Show more • Administered Citrix XenApp & XenDesktop farms, ensuring optimal configuration and management to support organizational IT infrastructure.• Led the creation and provisioning of Citrix VMs/Clones, enhancing the virtual desktop and application delivery system.• Directed daily operations to resolve Citrix-related issues, maintaining system integrity and user satisfaction.• Collaborated with L2 teams and various departments (Windows, HP, Monitoring, Cloud, Storage & VMware) to address and resolve complex Citrix issues.• Implemented and managed Window patch management processes, contributing to the security and efficiency of IT assets.• Oversaw the planning and execution of vulnerability assessments and application findings across all Citrix farm servers, ensuring system security and compliance.• Utilized Citrix Studio for effective delivery group, user, and desktop management, streamlining virtual desktop infrastructure (VDI) provisioning.• Demonstrated expertise in Windows Server management (2008 to 2019), enhancing server performance and reliability.• Applied ITIL processes for improved IT service management, including the creation of standard/change requests to facilitate environment changes. Show less

Mumbai, Maharashtra, India

• Optimized production operations focusing on the optimal utilization of resources, demonstrating strong analytical and problem-solving capabilities.• Executed comprehensive root cause analysis to prevent recurrences and defective issues, showcasing a detail-oriented and proactive approach.• Developed and implemented a Material Procurement Plan using MRP and forecasts, effectively managing raw material levels and maintaining inventory targets to ensure operational efficiency.

Mumbai, Maharashtra, India

Managed and operated 3D printing machines, executing a diverse range of printing projects, which honed my technical proficiency and project management skills.• Spearheaded the repair and maintenance of 3D printing equipment, ensuring operational efficiency and minimizing downtime.• Contributed to sales initiatives, leveraging my in-depth knowledge of the 3D printing industry and technology to enhance customer engagement and drive revenue.