Omkar Phadnis

Omkar Phadnis Email and Phone Number

Technical Support Analyst | SRE | SaaS | Cloud Operations | Helix Data Migration(HDM) | ITSM | DWP | BMC Helix InnovationSuite | BMC Helix | BMC Helix Remedy Upgrades | @ BMC Software
houston, texas, united states
Omkar Phadnis's Location
Pune, Maharashtra, India, India
Omkar Phadnis's Contact Details

Omkar Phadnis work email

Omkar Phadnis personal email

About Omkar Phadnis

7+ years of experience in IT industry.Currently working as Technical Support Analyst, Site Reliability Engineer for BMC Saas Helix. Core responsibility is to implement the change management strategies on customer's environment(Prod/Non-Production).Worked as a Shift lead for set of customer to drive the service issues to resolution by technically troubleshooting them and help team to drive issues to closure.Proficient in BMC Client Management(BMC Helix SaaS Offering Product),responsible for helping customers to upgrade their environment to the latest product version.Good understanding of ITIL lifecycles and processes. Deep knowledge of providing support to application configuration.Ability to coordinate with technical and non technical audiences.Ability to communicate with managementExperienced in working on SaaS platform for BMC Helix environments.Strong team player and individual player, Lead initiatives within the team and open to learning.

Omkar Phadnis's Current Company Details
BMC Software

Bmc Software

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Technical Support Analyst | SRE | SaaS | Cloud Operations | Helix Data Migration(HDM) | ITSM | DWP | BMC Helix InnovationSuite | BMC Helix | BMC Helix Remedy Upgrades |
houston, texas, united states
Website:
bmc.com
Employees:
6751
Omkar Phadnis Work Experience Details
  • Bmc Software
    Technical Support Analyst
    Bmc Software Sep 2018 - Present
    Current Roles and Responsibilities;--Plays the key role in Implementing, Reviewing ,Co-ordinating and Scheduling the Change Request's for Global BMC SaaS Helix Customer's.-Hotfix/Patch installation for various BMC SaaS Helix Product's such as ITSM,MIDTEIR,SMARTIT,SMART REPORTING DWP,DWPC/A,IS etc for various application bugs.-Draft technical installation, configuration and customization specification documents on Confluence Tool..-In case of any hotfix/patch ,customization… Show more Current Roles and Responsibilities;--Plays the key role in Implementing, Reviewing ,Co-ordinating and Scheduling the Change Request's for Global BMC SaaS Helix Customer's.-Hotfix/Patch installation for various BMC SaaS Helix Product's such as ITSM,MIDTEIR,SMARTIT,SMART REPORTING DWP,DWPC/A,IS etc for various application bugs.-Draft technical installation, configuration and customization specification documents on Confluence Tool..-In case of any hotfix/patch ,customization, integration failure on customer's env ,work with R&D/PE thru JIRA and get the issue fixed. Show less
  • Bmc Software
    Assoc Technical Analyst
    Bmc Software Dec 2015 - Sep 2018
    Pune Area, India
    Roles and Responsibilities:--Customer Environment Provisioning & Provisioning of Remedy Serves in distributed environments-Change implementation on customer environments-Troubleshooting Operations Issues/Diagnosis of errors on AR System Server & MidTier Server-Hot patch/hot fix installation for various application bugs-Respond to customer requests for product or solution information-Draft technical installation, configuration and customization specification… Show more Roles and Responsibilities:--Customer Environment Provisioning & Provisioning of Remedy Serves in distributed environments-Change implementation on customer environments-Troubleshooting Operations Issues/Diagnosis of errors on AR System Server & MidTier Server-Hot patch/hot fix installation for various application bugs-Respond to customer requests for product or solution information-Draft technical installation, configuration and customization specification documents-Understanding of process & providing day to day admin support-Upgrading AR and MT servers on customer environments Show less
  • Bmc Software
    Jr System Platform Engineer
    Bmc Software Jun 2014 - Dec 2015
    Pune, Maharashtra, India
  • Forbes Marshall
    Summer Intern
    Forbes Marshall Jan 2014 - Jun 2014
    Pimpri Chinchwad

Omkar Phadnis Skills

Bmc Remedy Ar System Bmc Remedy Ticketing System Bmc Portal Bmc Remedy User Bmc Remedy Administration It Service Management Software As A Service Help Desk Support Service Desk It Operations I.onbmc.com Human Resource Case Management Customer Service Change Management Change Requests Raas

Omkar Phadnis Education Details

Frequently Asked Questions about Omkar Phadnis

What company does Omkar Phadnis work for?

Omkar Phadnis works for Bmc Software

What is Omkar Phadnis's role at the current company?

Omkar Phadnis's current role is Technical Support Analyst | SRE | SaaS | Cloud Operations | Helix Data Migration(HDM) | ITSM | DWP | BMC Helix InnovationSuite | BMC Helix | BMC Helix Remedy Upgrades |.

What is Omkar Phadnis's email address?

Omkar Phadnis's email address is om****@****hoo.com

What schools did Omkar Phadnis attend?

Omkar Phadnis attended Maharashtra Institute Of Technology, New English Medium School.

What are some of Omkar Phadnis's interests?

Omkar Phadnis has interest in Smart Phones Etc, Social Services, Economic Empowerment, Civil Rights And Social Action, Trekking, Education, Poverty Alleviation, Reading Newspaper, Science And Technology, Disaster And Humanitarian Relief.

What skills is Omkar Phadnis known for?

Omkar Phadnis has skills like Bmc Remedy Ar System, Bmc Remedy Ticketing System, Bmc Portal, Bmc Remedy User, Bmc Remedy Administration, It Service Management, Software As A Service, Help Desk Support, Service Desk, It Operations, I.onbmc.com, Human Resource Case Management.

Who are Omkar Phadnis's colleagues?

Omkar Phadnis's colleagues are Ana Guerra, Vaibhav Jain, Michael Collier, Dhanunjaya Gotur, Robert Conway, Kostya Baluev, Maurizio Zaccaria.

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