Omkar Phadnis Email and Phone Number
Omkar Phadnis work email
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Omkar Phadnis personal email
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7+ years of experience in IT industry.Currently working as Technical Support Analyst, Site Reliability Engineer for BMC Saas Helix. Core responsibility is to implement the change management strategies on customer's environment(Prod/Non-Production).Worked as a Shift lead for set of customer to drive the service issues to resolution by technically troubleshooting them and help team to drive issues to closure.Proficient in BMC Client Management(BMC Helix SaaS Offering Product),responsible for helping customers to upgrade their environment to the latest product version.Good understanding of ITIL lifecycles and processes. Deep knowledge of providing support to application configuration.Ability to coordinate with technical and non technical audiences.Ability to communicate with managementExperienced in working on SaaS platform for BMC Helix environments.Strong team player and individual player, Lead initiatives within the team and open to learning.
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Technical Support AnalystBmc Software Sep 2018 - PresentCurrent Roles and Responsibilities;--Plays the key role in Implementing, Reviewing ,Co-ordinating and Scheduling the Change Request's for Global BMC SaaS Helix Customer's.-Hotfix/Patch installation for various BMC SaaS Helix Product's such as ITSM,MIDTEIR,SMARTIT,SMART REPORTING DWP,DWPC/A,IS etc for various application bugs.-Draft technical installation, configuration and customization specification documents on Confluence Tool..-In case of any hotfix/patch ,customization… Show more Current Roles and Responsibilities;--Plays the key role in Implementing, Reviewing ,Co-ordinating and Scheduling the Change Request's for Global BMC SaaS Helix Customer's.-Hotfix/Patch installation for various BMC SaaS Helix Product's such as ITSM,MIDTEIR,SMARTIT,SMART REPORTING DWP,DWPC/A,IS etc for various application bugs.-Draft technical installation, configuration and customization specification documents on Confluence Tool..-In case of any hotfix/patch ,customization, integration failure on customer's env ,work with R&D/PE thru JIRA and get the issue fixed. Show less -
Assoc Technical AnalystBmc Software Dec 2015 - Sep 2018Pune Area, IndiaRoles and Responsibilities:--Customer Environment Provisioning & Provisioning of Remedy Serves in distributed environments-Change implementation on customer environments-Troubleshooting Operations Issues/Diagnosis of errors on AR System Server & MidTier Server-Hot patch/hot fix installation for various application bugs-Respond to customer requests for product or solution information-Draft technical installation, configuration and customization specification… Show more Roles and Responsibilities:--Customer Environment Provisioning & Provisioning of Remedy Serves in distributed environments-Change implementation on customer environments-Troubleshooting Operations Issues/Diagnosis of errors on AR System Server & MidTier Server-Hot patch/hot fix installation for various application bugs-Respond to customer requests for product or solution information-Draft technical installation, configuration and customization specification documents-Understanding of process & providing day to day admin support-Upgrading AR and MT servers on customer environments Show less
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Jr System Platform EngineerBmc Software Jun 2014 - Dec 2015Pune, Maharashtra, India
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Summer InternForbes Marshall Jan 2014 - Jun 2014Pimpri Chinchwad
Omkar Phadnis Skills
Omkar Phadnis Education Details
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New English Medium School
Frequently Asked Questions about Omkar Phadnis
What company does Omkar Phadnis work for?
Omkar Phadnis works for Bmc Software
What is Omkar Phadnis's role at the current company?
Omkar Phadnis's current role is Technical Support Analyst | SRE | SaaS | Cloud Operations | Helix Data Migration(HDM) | ITSM | DWP | BMC Helix InnovationSuite | BMC Helix | BMC Helix Remedy Upgrades |.
What is Omkar Phadnis's email address?
Omkar Phadnis's email address is om****@****hoo.com
What schools did Omkar Phadnis attend?
Omkar Phadnis attended Maharashtra Institute Of Technology, New English Medium School.
What are some of Omkar Phadnis's interests?
Omkar Phadnis has interest in Smart Phones Etc, Social Services, Economic Empowerment, Civil Rights And Social Action, Trekking, Education, Poverty Alleviation, Reading Newspaper, Science And Technology, Disaster And Humanitarian Relief.
What skills is Omkar Phadnis known for?
Omkar Phadnis has skills like Bmc Remedy Ar System, Bmc Remedy Ticketing System, Bmc Portal, Bmc Remedy User, Bmc Remedy Administration, It Service Management, Software As A Service, Help Desk Support, Service Desk, It Operations, I.onbmc.com, Human Resource Case Management.
Who are Omkar Phadnis's colleagues?
Omkar Phadnis's colleagues are Ana Guerra, Vaibhav Jain, Michael Collier, Dhanunjaya Gotur, Robert Conway, Kostya Baluev, Maurizio Zaccaria.
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Omkar Phadnis
Compute Engineer With Expertise In Sql | Data Analysis | Data Science | Bussiness Analysis | Machine Learning | Power Bi.Pune
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