Omkar Shelke Email and Phone Number

Messaging & Collaboration - Microsoft Teams / SFB

Worked as Skype for business SME along with O365 & Microsoft Teams Administrator - Implementation & Operations

Working as a Lync2013/ Skype for Business 2015 Administrator, Managing environment for ~4 lakhs users hosted On-premise. Hands-on experience on Implementation/Managing SFB Deployment, Network Operations, Infrastructure Management and Troubleshooting related to Lync/SFB environment & Windows Servers 2012/R2. •Knowledge of Lync/skype architecture and media traffic flow, Implementation of different skype roles.•Implementation & Managing High Availability (HA) and Disaster Recovery (DR) for Lync/Skype.•Working on Federation, Enterprise voice, Delegation & Quality related issues.•Troubleshooting Client-Server end issues. •Preforming Change/Incident management•Monitoring Lync/skype infrastructure, CDR & QOE data analysis.•Worked on Application sharing & Audio call quality Improvement for Lync/SFB. •Infrastructure related reporting: SFB Health checks, Operational reports etc. •Investigation of MS Diagnostic IDs & SCOM alerts for Lync/Skype, Creating Knowledge base articles.•Knowledge of analyzing UCCAPI/CLS Logs, Worked on troubleshooting tools such as Snooper, Fiddler, Wireshark, Netmon.•Knowledge about DHCP, UDP/TCP, Active directory, PowerShell, Network QOS terminologies related to SFB, Knowledge of switches, Firewall, Routers, Shapers, Wireless controllers. •Implementation of ITIL process: Handled P1/P2 bridge calls related to skype issues. On Call Support for SFB.•Hands-on experience on Microsoft Teams Application: Network/Bandwidth Assessment, Deployment, Testing.