Omkar Tomar Email & Phone Number

Jaipur

Banglore , India

Gurgoan

Consulting the Genpact network and its clientJob responsibilities to provide the support for Genpact customersOperation support; Configuration review;

New Delhi Area, India

Job responsibilities involve Consulting, Planning, Designing & Implementation of Data Center, LAN-WAN Network.Develop implementation strategies and migration plans for equipment and configuration deployment.Provide Technical input into new design and ongoing review of the technical supportAct as the high level of technical escalation within Customer Operations and support toward problem resolution.Follow-up for new upcoming links, up gradation, degradationCo-ordination with different vendor BHARTI, RELIANCE, TATA, MTNLResolving issues with the vendor like link errors, high latency, flapping Coordinated with outside IT departments for cross region communications, other IT area leads vendors and with customers to insure high level of reachable and reliability of information systems.Network security, device hardening, user accounting and authorization, network vulnerability Responsible to troubleshoot & resolve complex customer faults. Worked with Vendors & service Providers in order to provide final resolution to any issues receivedResponsible for all aspects of the development & implementation of assigned projects & provides a single point of contact for those projects. Takes projects from original concept through final implementationResponsible to define project scope & objectives, work plans, schedules, project estimates, resource plans, and status reports

Bits Pilani, Rajasthan

Wholly responsible for technical support operations in 16x7 environment, including supervision of 14-member technical team and coordination of technical issues involving network, hardware, operating systems, and various applications. Responsible for resource planning and revenue generation.Worked in a Global Division & responsible to Manage, Support & Troubleshoot with more than 16000 thousands Distance learning students. My responsibility was to take care of all servers, network devices and to manage live stream traffic. Managed change request, device configuration, isolation, troubleshooting & handle all Escalated network issues raised by BITS Pilani staff, students & our internal team. . This network involves leased-Circuit, technology include higher end Cisco devices & various vendor devices also.Apart from technical responsibilities also worked as a Project leader for entire project As a Team Lead key role included- meet or exceed the target set by management with regards to customer satisfaction, handled escalation & also ensure there is no process breach.Responsible to understand the Service level agreement (SLA) made by customer.

Master Of Technology - Mtech, Computing System And Infrastructure

Mba, Operations