Omkar Kamble Email and Phone Number

Technical support to the user.

Microsoft azure cloud support, identity support for Microsoft 365 admin center.

Expertise in troubleshooting and resolving hardware-related issues, including printers, Black screen,RAM, CPU beeping, Heating etc– Providing solutions on issues such as DNS, Email, Outlook,Password reset, Account locked, AD, DHCP, BSOD etc.– Responded to user inquiries via phone, email, and ticketing system, providing prompt and effectivetechnical assistance.– Collaborated with L2 support and other teams to escalate and resolve complex issues, contributing to swift problem resolution.– Maintain KB articles(documentation) and support guidelines for standardization for processes.– Resolving tickets in such a manner to maintain SLA’s assurance to the client.– Educated users on common technical problems, self-help resources, and best practices to empower efficient issue resolution.– Taking follow up for every ticket to ensure timely closure. Contributed to the creation and improvement of knowledge base articles(SOP) and user guides, enhancing self-service options.– Participated in on-call rotations, providing after-hours support for critical incidents and urgent technical needs.– Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching