Omkar Redkar Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Client Services:• Managing operations for key accounts across UK and US geographies.• Leading monthly client review meetings and escalation calls.• Monitor service performance metrics on key indicators with the objective of providing superior quality and client experience by identifying areas of improvements and development, thereby enabling the team’s execution capabilities to match client needs and expectations.• Sales revenue forecasting and resource planning.Operations Management:• Responsible for scoping project and aligning resources across relevant support functions in different phases of the project lifecycle.• Streamline process operations for new clients based on the service needs.• Spearheading purchase orders management for operations team.• Supporting bidding in cost estimation of custom quotes for PM services.• Measure budget and productivity for outsourced vendors and negotiate best price offerings.Team Management:• Leading 8 membered team of Global Project Managers and Sr. Project Managers.• Recruiting new members in Project Management team.• Regulating training and absorption of new team members.• Set-up KRAs and KPIs for team members and review their progress.Key Achievements• Successfully added two new accounts to the Clientele and contributed to the revenue growth of the team.• Streamlined internal PO and Invoicing process.

Mumbai Area, India

Client Services:• Ensuring that the projects’ demands are met by closely working with the client to understand their requirements.• Providing valuable suggestions and solutions for any problem areas in a project.• Negotiating and seeking client approval on revised costs, in case of scope changes. • Manage expectations of clients and internal teams for seamless project execution.• Document standard operating procedures for all clients.Project Management:• Devise sampling plan on projects and leverage programmatic platforms for complex sample requirements.• Resolve internal inter-departmental conflicts for any project deliveries.• Monitoring actual expenditure figures against project budgets to ensure project profitability.• Identify and report Adverse Events for Healthcare projects.Team Management:• Leading a team of 6 Sr. Project Directors.• Training and mentoring new members of the Project Management team.• Allocating projects/tasks to the team members, by gauging project complexities and needs.• Conducting periodic performance reviews and identify any improvements areas for team members.• Keeping Senior Management informed of all changes in my areas of responsibility.Key Achievements• Identified key parameters for project performance and constructed a Governance model for operations team.• Set-up a new PM team and built sampling capabilities within the team.

Mumbai Area, India

Client Services:• Single point of contact for client communication (verbal and written) on projects.• Planning project schedule and agreeing time scales.• Ensure all stakeholders are compliant with the standard operating procedures.Project Management:• Simultaneously manage many multi-market projects of varying complexity across verticals (CPG, Retail and Healthcare).• Provide support on all aspects of Survey Development, Fielding, Data Analysis and Reporting. • Provide valuable inputs to the researchers while designing the questionnaire.• Coordinating with the various teams (internal as well as external) involved in a project.• Working with different sample sources – panel sample, client provided sample database etc.• Conducting regular quality checks at various stages of project execution to maintain the quality of deliverables.• Preparing presentable data files as per client requirements.• Writing findings of project to reports.Key Achievements• Successfully and independently managed multiple high complex projects across verticals, concurrently.• Developed knowledge repository for Project Management.

Mms, Operations, First Class

Activities and Societies: Studied store layout and visual merchandising practiced at Crossword Bookstores Ltd. – Inorbit zone. (April 2008.

Msc, Biotechnology, First Class

Activities and Societies: Research project: Studied the ‘Effect of Antihypertensive drug (Ramipril) on Adiponectin secretion from 3T3L1.

Bsc., Biotechnology, First Class

Activities and Societies: Won 3rd prize in INABIO-2005, Gyan Manthan (2005) Inter collegiate competition (Royal College); undertook.

Ssc