Enhanced Customer Lifetime Value to drive business growth and profitability.Proactively diagnosed and resolved account issues to ensure seamless operations and client satisfaction.Managed Net Promoter Score (NPS) for channel partners of 7 prominent accounts in the automotive sector.Maintained highest service standards, leading to zero customer escalations and a significant increase in advocacy and testimonials from clients.Achieved a remarkable 37.93% quarter-on-quarter revenue growth, driving substantial business expansion.Spearheaded a 20% Monthly Recurring Revenue (MRR) increase, elevating the financial performance of the company.Maintained an exceptional 90% channel partner goals retention rate, demonstrating strong customer loyalty and satisfaction.Oversaw, led, and trained the customer help-desk, success, and experience teams to ensure delivery of exceptional customer experiences.Acted as the level 2 escalation point for product or performance issues, consistently resolving them in a timely and effective manner.Conducted a comprehensive performance marketing diagnosis utilizing a large dataset from Google MCC & Meta Business Manager.Devised a strategic engagement plan to effectively interact with channel partners across different segments, enhancing overall partner relationships and driving business growth.Implemented best practices in recruitment, training, and management, ensuring staff compliance with high service standards, timely reporting, and professional conduct.Enforced strict adherence to systems and processes, while ensuring comprehensive cross-functional reporting to drive operational efficiency and transparency.