Successfully managed a large-scale program focused on modernizing the document management system, overseeing geographically distributed teams.Led the USAA SAFE Pilot (Telematics) program, facilitating a discount on auto policies based on drivers' habits, while coordinating efforts across multiple locations and providing support in the areas of Development and Quality Assurance.Developed, monitored, and tracked mission-critical concepts and project management best practices, ensuring adherence to published plans for individual projects and reporting progress and gaps through a dashboard.Maintained strict control over program expenditures, regularly monitoring variance analysis reports to prevent budget line exceedance. Verified accuracy, authorization, and proper documentation of all transactions, ensuring accurate recording within designated periods.Played a vital role in sustaining the organizational mission, employing community assessments, environmental scanning, business analysis, and strategy formulation and implementation, while effectively monitoring and controlling operations.Led a team of QA engineers and implemented Agile methodologies to enhance quality assurance processes, resulting in a 30% reduction in overall project delivery time.Spearheaded the development of automated testing frameworks and tools, increasing test coverage by 50% and reducing regression testing time by 70%.Collaborated with cross-functional stakeholders to define and prioritize user stories, ensuring high-quality product releases that met customer expectations.Mentored and coached QA engineers on Agile principles and best practices, fostering a culture of continuous learning and improvement within the team.

Represented business performance to senior leadership during weekly and monthly business reviews.Strategized innovative business processes and technology initiatives with executive leadership. Set and measured key performance indicators to determine the impact of process changes.Directed and monitored organization staffing, including recruitment, selection, training, career development, performance assessment, workload planning, recognition, salary actions, and disciplinary measures.Key Contributions & Accomplishments:Oversaw a portfolio of 200+ associates across 3 locations, aligning the organization for growth. Interacted with stakeholder teams to define and deliver solutions, establish standard processes, and address ongoing issues.Played a critical role in transitioning the entire team of 200+ from traditional Agile to scaled Agile methodology.

Defined project roles and responsibilities, project scope, and objectives in close collaboration with the customer, ensuring cross-functional understanding among project membersIdentified and recommended improvements, cost- saving initiatives, and substitutions to positively impact project budgets and schedules, drawing on insights from recent projectsPlanned resources and assisted in training staff, consistently developing the talent pipeline Coordinated competing priorities skillfully, devising and executing strategies to meet schedules, budgets, and on-site logistics requirements, resulting in high satisfaction levelsSpearheaded portfolio of 150+ associates across 3 locations, successfully running and expanding current business and pursuing new engagements, including handling large customer financials Managed portfolio of 100+ associates across 5 locations, responsible for running and expanding current business and pursuing new engagements Collaborated cross-functionally with multiple teams, coordinating logistics, communications, and reporting while tracking metrics and results Established groundwork for on-time attainment of metrics and objectives, coordinating with client-side external, internal, and executive-level teams, as well as vendors and contractors, for successful project delivery.

Defined project roles and responsibilities, project scope, and objectives in close collaboration with the customer, ensuring cross-functional understanding among project membersIdentified and recommended improvements, cost- saving initiatives, and substitutions to positively impact project budgets and schedules, drawing on insights from recent projectsPlanned resources and assisted in training staff, consistently developing the talent pipeline Coordinated competing priorities skillfully, devising and executing strategies to meet schedules, budgets, and on-site logistics requirements, resulting in high satisfaction levelsSpearheaded portfolio of 150+ associates across 3 locations, successfully running and expanding current business and pursuing new engagements, including handling large customer financials Managed portfolio of 100+ associates across 5 locations, responsible for running and expanding current business and pursuing new engagements Collaborated cross-functionally with multiple teams, coordinating logistics, communications, and reporting while tracking metrics and results Established groundwork for on-time attainment of metrics and objectives, coordinating with client-side external, internal, and executive-level teams, as well as vendors and contractors, for successful project delivery.

Led a team of 10 QA engineers in developing and implementing comprehensive test plans, resulting in a 30% reduction in overall software defects.Conducted thorough reviews of software requirements, identifying critical areas for improvement and implementing effective test strategies to ensure high-quality deliverables.Implemented automated testing processes using Selenium and JUnit, resulting in a 50% reduction in testing time and increased test coverage.Collaborated with cross-functional teams, including developers and product managers, to prioritize and resolve critical issues, ensuring timely delivery of high-quality software releases.