Omnia Ebrahim Email and Phone Number

. Responsible for Excellent telephone techniques and sales skills.• Demonstrated verbal communication skills and• Demonstrated verbal communication skills and convey information clearly and effectively• effectively handle multiple tasks in a fast paced environment• identify problem issues and determine the appropriate course of action/redirection within departmentguidelines required to resolve issues.• Sound judgmental powers; manage difficult customer situations, respond promptly to the needs of thecustomer, solicit feedback to improve service, requests for service/assistance.• meet the changing demands of the work environment, any delays or other unexpecteddemands.

• Negotiated contracts and terms of sale with potential customers.• Built relationships with clients using active listening and issue resolution to provide excellent service.• Approached potential clients by using direct marketing mailings and phone contacts.• Maintained knowledge of benefits claim processing, claims principles, medical terminology, andprocedures and HIPAA regulations.• Used administrative guidelines as resource or to answer questions when processing medical claims.• Identified and resolved discrepancies between patient information and claims data.• Assessed medical claims for compliance with regulations and corrected discrepancies.• Processed insurance payments and maintained accurate documentation of payments.

Responded to customer calls swiftly to resolve issues and answer questions.Generated leads through cold-calling, networking and other outreach methods.Educated clients on insurance policies and procedures.Analyzed customer needs to provide customized insurance solutions.Maintained high standards of customer service by building business relationships with clients.Identify and assess customers’ needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; followup to ensure resolution.Identified potential risks in client businesses