Omnia El Sayed Email & Phone Number

Hq Located

Hq Located

• Responsible for the applications cycle since it is created on the system till it is issued.• Making quality call to assure the quality of the service and that the customer is fully aware of the products terms and conditions.• Handling all Sales team inquires and issues with operational department to guarantee a smooth business flow.• Responsible for the updates of the sales team target achievements and bonus system along with the bank staff incentives plan.• Updating system with sales structures ex: resignations, new contracts, bank staff data etc.• Communicating sales structure and allocations with HR department.• File all the department documents updating department archiving system.• Managing and running all business with all kind of operations related issues of reviewing, monitoring policies before issuing to make sure of risk and guarantee suitable margin of profitability and revenue. • Responsible for preparing and updating department manual and analysis.• Attending meeting with other departments in order to create and develop new techniques based on internal and external customers’ feedback.• Responsible for the company’s reports and figures.• Attending sales team sessions as a part of the training plan to introduce business assurance department and train them on the application cycle and workflow.

Hq Located

Following up on Business Assurance executives in branchesUpdate sales daily submitted business and send it to sales forceDeputing Business Assurance executives in branches while they are off.Updating system with sales structures ex: resignations, new contracts, etc.Prepare reports that helps in quarter presentation for sales force.Provide quality assurance for business clients customers to achieve 100%complianceFile all the department documents updating department archiving system.Following up with other departments to maintain error­free, accurate and fastworkflow.Dealing with complaints and disputes related to financial services products and/orservices, in accordance with your organization’s procedures and regulatoryrequirements.Work in teams to prepare and update department manual.Attending meeting with other departments in order to create and develop newtechniques based on internal and external customers’ feedback.Contributing to the development of new products and services, based oncustomers’ feedback.Prepare with head office team issues that we present in the department monthlymeeting.

Branch Located

Delivering a reliable administrative support and customer service (for bothinternal customers; agents and external customers; clients) and improving the overallcustomer relationship.Acknowledging customers promptly and treating them in a courteous manner.Accurately find out what information, products or services the customer require tomeet his/her need, providing clear, accurate and relevant information.Resolving customer’s quires within agreed authority.Dealing with complaints and disputes related to financial services products and/orservices, in accordance with your organization’s procedures and regulatoryrequirements.Maintaining records and carrying out customer transactions within authorizedlimits.Summarizing any additional actions required including follow­up calls.Contributing to the development of new products and services, based oncustomers’ feedback.Sales activity planning, including reviewing existing customer’s files to identifysales opportunities.Compliance with legal requirements. Industry regulations, internal policies andprofessional codes.Set up, monitor and maintain customer accounts, processing and checkingdocumentationsHandling all the issues related to the internal customers “employees” and solvingany problem related to their business.

6 October (Horizon Building) / Smart Village

Working for 4 years in the only Multinational telecommunication Company inEgyptThis enriched my personal experience with how to be an effective part ofany Multinational Corporate & valuing corporate rules & Codes of Conduct.Supporting technical mobile broadband enquiries as a part of the VodafoneAustralia technical team.Supporting Customer Care Enquiries in Vodafone New Zealand as a part ofVodafone New Zealand Customer Care Team.Working over night shifts to support these countries in shifts that starts from 9 or 12p.m. & ending 9 or 12 a.m. which resulted in a huge ability working under pressurewith maintaining & enhancing the level of performance.Supporting Customer Care & Delivery logistics in Vodafone United Kingdom as apart of the Vodafone UK Billing & Charging team.Working & performing in all of the previous accounts resulted in :­ Creating a strong background in dealing with foreign cultures & the ability todeal­ With & satisfy any English speaker all over the world with delivering the bestservice & very good customer experience.­ Obtaining all types of English accents through contacting all types ofnationalities in VF AU & VF NZ & also VF UK with excellence in the motherBritish accent.­ A Huge amount of Information gained starting from Business awareness totechnical networking & ending by logistics & billing.­ Absorbing all Business expressions like NPS "Net Promoting Score",­ KPI "Key Performance Indicator" & both help to maintain hard work & evenbeyond that to promote for the Business.

Teaches English language to third primary classes.Handles all the preparations and corrections for assignmentsgiven to the students.Handles all internal conflicts and issues that may rise among thestudents in class.Participated in the corrections of the mid­term and final exams.Creating new simple and enjoyable educational techniques inorder to enhance students’ skills.Responsible for conducting sessions for students below normalgrades accordingly improving & achieving higher grades.