Omnia Hashem Email & Phone Number

Cairo, Cairo Governorate, Eg

United Kingdom

-Optimizing business operations to drive efficiency and achieve company objectives-My role involves developing strategic plans, through effective communication and problem-solving and project management-Proficient in client onboarding and training, and leading teams to ensure day-to-day operations.-Developed and implemented strategies to maximize customer satisfaction-Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them-Increased profit by streamlining operations-Analyzed and reported on key performance metrics to senior managementDeveloped strong relationships with vendors, resulting in better pricing and improved service quality

United Kingdom

As a Client Success Manager, I specialize in fostering long-term relationships and ensuring client satisfaction by aligning services with their business goals. My role involves proactive communication, understanding client needs, and providing strategic support to drive value from our solutions. I collaborate closely with cross-functional teams, including sales, product, and customer support, to deliver results that exceed expectations.Key responsibilities include:Acting as the main point of contact for client inquiries and escalationsOnboarding clients and delivering product trainingMonitoring client engagement and usage to ensure optimal outcomesIdentifying opportunities for upselling and cross-selling based on client needsAnalyzing feedback to improve service offerings and client experiencesPreparing and delivering business reviews to highlight achievements and opportunitiesWith a customer-first mindset, I am dedicated to helping clients achieve success through tailored solutions, continuous support, and strategic partnership.

- Member of the United Nations Framework Convention on Climate Change Secretariat.- Member of the Technical & Financial Team.- Member of the United Nations Framework Convention on Climate Change Secretariat. - Member of the Technical & Financial Team.

• Improved team performance by implementing new KPI tracking systems and providing regular feedback• Collaborated with cross-functional teams to enhance service quality• Established clear communication channels for employees to voice concerns, promotinghealthier work environment• Led teams to drive results and meet production, quality and safety goals• Leveraged analytical tools to provide insight and enhance performance• Implemented innovative training programs tailored to individual strengths and weaknessesthat enhanced team performance.• Implemented customized coaching plans for individual team members, empowering them to reach their full potential

- Handled a high volume of inbound calls from customers, providing prompt and courteous assistance with inquiries, technical support, billing issues, and account management.- Resolved customer complaints and concerns efficiently and effectively, striving to exceed customer expectations and ensure a positive customer experience.• Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.• Gained top performer award for 3 quarters across our offices in Egypt, India and UK.