Work History:From 2023-01Till NowLogistic AssistantAl Hady for Trade and Agencies Company, Cairo, Egypt· receiving and checking deliveries to ensure that the correct amount and type of stock is delivered.· Signing delivery notes upon receipt of shipments.· Monitors material transported and delivered for timeliness and legality. Responsible for the review, verification, and reconciliation of shipping documents· Supports with developing and preparing complex databases, reports, and/or presentation material for the logistics unit· Prepares shipping documents such as Commercial Invoice and Packing Lists, etc., for ongoing shipments and projects· Enters data into spreadsheets from multiple sources· Offering assistance to other staff in thedepartment during lulls in your day.From 2022-01To 2022-08Sales AssociateXiaomi, Cairo, Egypt· Helped customers locate products and checked store system for merchandise at other sites.· Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.· Enhanced product presentation and promotional material displays, working alongside retail representatives.From 2018-12 To 2021-12Customer Service RepresentativeEtisalat, Cairo, Egypt·  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.·  Clarified customer issues and determined root cause of problems to resolve product or service complaints.·  Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.From 2017-08 To 2018-10AccountantEl-Mayargy Company, Cairo, Egypt·  Gathered financial information, prepared documents and closed books.·  Partnered with auditors to track errors and add contributions to maintain accuracy.·  Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.