Omnia Othman Email & Phone Number

-Manage relationships with vendors, service providers ensuring that all items are invoiced and paid on time-Perform review and analysis of special projects and keep the management properly informed.-Determine current trends and provide a review to management to act on.-Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals and reviewing of industry publications.- ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise.-Participate actively in the planning and execution of company events.-Prepare operational reports and schedules to ensure efficiency.-Manage internal staff relations.

Cairo Governorate, Egypt

1. Monitor Emaar Misr and CM changing policy guidance in order to optimize customer satisfaction.2. Support the Community Manager to successfully implement EMAAR Misr Community Management plan and strategy and optimise costs to ensure adherence to plans.3. Communicate information necessary for the effective and efficient operation of a community to Homeowners or residents utilising appropriate communication media.4. Participate in strategies that engage communities and foster a spirit of inclusiveness and engagement.5. Periodically checks according to schedule all community facilities and recommend preventive and corrective maintenance action, in accordance with HO-Plan projections.6. Manage interfaces with colleagues within the CM department to ensure quality and performance standards are being delivered by the service providers.7. Prepare and submits regular reports based on periodic checks on Living zones focusing on the image, functionality and convenience of these areas. Such reports will stress on issues concerning maintenance, security & landscape.8. Provide training and ongoing support to the Administrators.9. Handle the customer's complaints to determine the cause of the problem and select & explain the best solution to solve the problem and follow up to ensure resolution10. Participate in audit as required.11. Undertake ongoing responsibility for staff development and training as required by the responsibilities of the role and as delegated and directed by HoD. 12. Carry out all HR aspects of line management for the administrators including;o Classifying and preparing CV’s for assignments, Arrange walk in interviews with nominated applicants for the job. o Coordinate between HR team and community team to handle all accepted CV‘s. o Staff Development Reviews. o Deal with confidential information regarding the administration team seeking advice from managers or HR as required.

Cairo Governorate, Egypt

-Work with Country Examination Manager (CEM) / Deputy Country Examinations Managers (DCEM) / School Examinations Managers (SEM) to provide administration and development of examinations business in line with British Council (Examinations Quality Standards), Board requirements and Marketing and Business Action Plans.-Handle and report on cash holdings within delegated authorities and according to requirements of Essential Finance and FABS (Financial and Business system).-Manage specified Examination Venues to meet British Council / examination board specifications.-Provide a professional and efficient image of British Council (e.g. through training / support events).- Conduct customer satisfaction surveys and data recorded and stored for mandated market research purposes

-Offer superior quality of service to Vodafone Egypt customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction.-Provide customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.