Omnia Abdo Email & Phone Number

Smart Village - Cairo, Egypt

= Prepare technical proposal after receiving an RFP and assure that the consultancy outline matches and covers the client’s needs.= Work on the consultancy pricing that’s to be communicated in the financial proposal in collaboration with the Commercial team.= Issue an OPEX business case for each awarded consultancy.= Managing the Cost Management Sheet for.

Cairo, Egypt

On being awarded a training project through the Channel Management team, we receive a filled-in Training Request Form with all the training details including the assigned budget.Training Projects Management when it comes to: Working closely with the L&D trainers to ensure availing all the needed requirements for optimum training delivery as per the.

Cairo, Egypt

Managing the implementation of Information Technology Industry Development Agency’s project ITIDA ManageITGetting in touch with the eligible candidates who applied through ITIDA’s online portal upon receiving the eligibility email from ITIDA to advise of the required documents to complete the registration.Creating and constantly updating and innovating the.

*Creating and constantly updating a list with all the expected call categories and subcategories to help tag the verbatim accordingly.*Review the customer’s verbatim through Fizzback (a customer engagement solutions platform) and tag the call accordingly for call reason and customer’s pain point if available.*Providing the Call Center Operations and.

We deal with consumer and small business contract customers online, dealing with almost all of their queries, billing-wise and technical-wise.

We helped contract consumers with their billing queries.

I have supported new comers in their first 3 months of log-in in terms of knowledge and process, in addition to soft skills on how to handle calls properly and how to deal with different types of customers.

We dealt with customers with complaints about the service, customer service agents and also process. The target was to resolve their query/issue on the spot to their satisfaction making sure that we'd go out of our way to do so.

We helped iPhone contract customers with their billing queries.

We helped contract consumers with their billing queries.

We helped both customers with contracts and prepaid lines with their account, billing and technical queries.

We received transferred calls from the 1st Line Technical Team, to help customers with Mobile Broadband errors and conflicts with their Computers on both MAC and Windows OSs. Also we helped them fix the errors generated from the Computer itself.

We helped customers who had their service down due to technical difficulties in the hardware (router/wires), the exchange or even from our side.

We contacted customers and we received calls as well for the Data Verification Campaign that was held back then.

We helped prepaid customers in UAE with their billing and technical queries.

I was responsible for launching a new department in this small company which dealt with luminescent products, including signs, paint and many other products. I helped importing them from several countries. I also helped with promoting the companies work abroad with similar companies as it mainly worked in frames industry.

I dealt with admin work at the center, as well as organizing meetings and conferences with University Doctors from different Arab Countries that were held in Cairo, Egypt.

Search Engine Optimization

SEO Certification Course from HubSpot Academy covered: SEO Basics, On-Page and Technical SEO, Keyword Research for SEO, Link Building.

Advanced Search Engine Optimization

SEO II Certification Course covered: Google Page Experience and Core Web Vitals, Improving Technical SEO, SEO for Website Migrations, and.

Graduate, Digital Marketing Nanodegree Program

Bachelor, Commerce And Business Administration/Foreign Trade - English Section, Good