Omniya Mohammed Email & Phone Number

Doha, Qatar

• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.• Maintaining IT records, including network and user information.• Ensuring the computer network's ideal performance• Conducting IT service quality assurance, monitoring and analyzing performance issues.• Downloading, setting up, and configuring the software to suit user needs• Troubleshoot hardware and software problems and provide timely resolution.• Planning and implementing IT Service Management processes, software, and tools to optimize IT service delivery and reduce costs.

Khartoum, Sudan

• Maintain and update customer records, ensuring accurate and up-to-date information in the system.• Generate detailed reports of support issues and customer feedback that helped identify areas for system improvement.• Conduct comprehensive client training sessions, ensuring system proficiency and maximizing utilization.• Generate detailed reports highlighting system performance and offered recommendations for enhancements.• Execute flawless installations and meticulous network hardware and software testing, guaranteeing optimal performance and compatibility.• Conduct organization-wide systems assessment daily, flagging possible problems for further analysis, and troubleshooting system issues. This led to an 8% improvement in overall productivity.

Sudan

• Provided technical support to customers over the phone and via email, resulting in a 5% customer satisfaction rate.• oversee the comprehensive management of e-learning platforms, aiming for uninterrupted operation and heightened user engagement.• I conduct on-site and online training sessions to maximize customer understanding and adept utilization of services.• closely collaborate with programming teams to swiftly troubleshoot and resolve technical issues. • furnish detailed reports to management, offering actionable insights to enhance the customer experience and fine-tune platform functionality.

Sudan

• Regularly assess security cameras to ensure effective surveillance, and I meticulously prepare detailed, organized reports on a monthly and weekly basis to document operations and aid informed decision-making processes.• Conduct systematic checks to identify and resolve device issues promptly, ensuring optimal functionality.• Proficiently input data into assigned forms, prioritizing accuracy and thoroughness in record keeping

Sudan

Conducting comprehensive training across all bank departments and demonstrating expertise in client relations and management.