At Jumia Nigeria, our team's commitment to meticulous quality Control has been instrumental in maintaining the high standards that our customers expect. With over 9 years of dedicated service, we have revolutionized the First Mile Hub operations, achieving a substantial 30% increase in throughput in just the first year and reducing inventory discrepancies by 40% with a new tracking system.Under my leadership, we implemented a customer feedback system that boosted online reviews by 70%, reflecting my focus on customer interaction and satisfaction. We collaborated with multiple vendors to streamline order processing, resulting in a 98% on-time shipping rate. Our approach to team engagement led to a significant 10% reduction in staff turnover, fostering a culture of growth and continuous development within the organization.