Omosehin Blessing Email & Phone Number

Malaysia

Business development efforts in the countries under my purview, such as developing our network of affiliates and business partners, helping them with their needs, coordinating with our IT and Marketing teams in Malaysia, coordinating and assisting our teams with localization for those markets, such as promotional materials, organizing new payment methods and recruiting payment agents, and other such initiatives and projects. Explore new business ideas and strategic initiatives aligned to the road map of the companyResponsible for expanding our business channel in the countries under my purview, expand strategic partnerships and maintain existing relationships with local partners, collect first-hand market insights, regularly provide user feedback, and coordinate with other teams to drive market expansion

Lagos Nigeria

• Championed financial inclusion for the Bank through the deployment, integration and support of our digital channels e.g POS, ATM and mobile app and web gateways.• Carried out daily service monitoring and performance evaluation on all the channels in my portfolio for effective usage and performance of the project.• Served as a single point of contact for all channels issues and resolutions, also prepare and submit daily activities report to my line manager.• Worked with stakeholders at the site to ensure deployment/installation is completed within the time frame specified.• Provided first level technical support on ATM issues to the custodians and help ATM field support engineers for back-end configuration of ATMs• Ensured prompt escalation and resolution of fault calls within Service level agreement• Coordinated key stakeholders to achieve seamless installation/deployment of our innovative financial services to retail customers and the MSMEs.

South West 2

• Supervised the deployment, configuration and support of Point of Sales (POS) Terminals, mobile Banking app and corporate payment solution to both informal and formal sector in the region.• Coordinated deployment, customer’s enlistment, application setup and support of the Banks e-commerce platform (Yesmall) in the region to promote SMEs products online.• Analyzed and documented business problems and new initiatives, in alliance with both internal and external customers especially the un-banked and under-banked in the region.• Monitored and reported project performance, including any key issues on e-Channels financial services • Handled first level technical and business complaints on e-Channels product as well as forward more serious complaints to product mangers if necessary • Promoted financial inclusion among the low income earners and SMEs on how our innovative financial services can increase their profit and simplified management of their business.• Proposed value-added services on e-business products to product managers to meet customers need in the region.• Offered training /Service support to the SMEs, low income earner and MSMEs on e-business products, budgeting and book-keeping• Worked with Branch development managers and business development officers to drive product adoption and transaction volume all e-channels (especially POS, mobile app and corporate pay).

South West 2

• Performed business and operation support management, ensure quarterly support maintenance are carried on all our ATMs and inverters with evidence of properly filled job completion form from in-house engineers and vendors.• Analyzed and documented business problems and new initiatives, in alliance with both internal and external customers in the region.• Monitored and reported project performance, including any key issues on e-Channels products • Handled first level technical and business complaints on e-Channels product as well as forward more serious complaints to product mangers if necessary• Ensured cost management, monthly monitoring and reviewing of cost of maintenance and implementation of cost saving strategies.• Ensured prompt escalation and resolution of fault calls within Service level agreement• Processed and monitored of vendor's payment and spare part stock management• Generated weekly revenue and transaction report to Head of department for decision making

Echannels, Adeola Hopewell Vi, Lagos

• Provided ATM support services and management, monitored all onsite and offsite ATMs remotely and ensured that all the various services required maintaining availability and optimal uptime are up and running. • Prepared ATM performance report, kept accurate records of all ATM technical faults and followed up with support engineers and custodians for timely resolution.• Coordinated key stakeholders to resolve fault related issues• Carried out operations and support management, provided remote support to field engineers• Provided first level technical support on ATM issues to the custodians and helped field support engineers for back-end configuration of the channels• Hardware replacement and software installation on ATM• Performed ATM troubleshooting, maintenance and technical support services• Ensured resolution of assigned/escalated fault calls within SLA and first time call at the site

Lagos Nigeria

• Reported network issues promptly to ensure the smooth running of the network infrastructures• Responded to monitoring alerts and escalates technical issues to the back-end engineering team.• Provided technical support and back-end activation for field engineer• Managed the smooth running of Amowo-Odofin Base-station.

Isolo Lagos State

• Repaired computers and carried out software installation• Assisted in the maintenance of computer network

Master Program, Digital Marketing

Bachelor'S Degree, Computer Science, Second Class Upper

Activities and Societies: • Reading and swimming • Making research • Learning and working with professionals • Travelling and meeting people

National Diploma, Computer Science, Upper Credit