The POST+ Program at Australia Post is the largest modernisation initiative in the organisation’s history. Over a four-year period, the agile-program, with a budget exceeding $200 million, developed and implemented a state-of-the-art POS platform across the Post Office Network, aimed at enhancing the delivery of current and future products and services.I played a key role in the program, managing the training schedules for 3,500 Post Offices and over 15,000 learners, ensuring effective education and user adaptation to the new POS system.Key contributions:- Scheduled and managed virtual and face-to-face training session nationwide.- Administered ClearXP Learning Management System (LMS), ensuring accurate personnel data, seamless user access to personalised learning pathways, and updating training content to meet evolving program needs.- Leveraged training data to produce insightful reports and presentations, spotlighting key metrics such as completion rates, sentiment analysis, and participant feedback.- Exhibited agility and problem-solving skills, swiftly adapting training schedules and methods to meet deployment challenges.- Coordinated with Deployment, Change, and Communications teams to align training initiatives with broader organisational objectives.- Led POST+ Briefing events, delivering training presentations and facilitating 6-week readiness programs for the Australia Post Network.

Trailhead, Salesforce's Learning Academy, offers extensive training resources for organisations worldwide. In my role as Trailhead Training Coordinator, I oversaw the delivery of workshops for across ANZ while managing the associated LMS. As the primary liaison for Trailhead, I provided support to attendees and collaborated closely with key stakeholders to ensure successful event execution.Key contributions:- Managed and coordinated five-day Salesforce Trailhead workshops across Australia and New Zealand for large organisations (ANZ, Deloitte, Funlab).- Handled the learning management system by registering customers, creating invoices, and finalising sales transactions.- Served as the primary contact for Trailhead enquiries, offering support to attendees and assisting instructors before and after workshops.- Provided support to the national Marketing Director, Sales Director, and Trailhead VP through assistance with events, administrative tasks, and travel coordination.- Implemented and monitored sales initiatives across the country for the Trailhead account executive team to enhance sales, team engagement, and lead generation.- Supported the transition from virtual to in-person training following the easing of Covid lockdowns.

Elyptol is an Australian provider of hygiene products and hand sanitiser. During the unprecedentedboom of Covid, I played a pivotal role in maintaining the high standards of administration andcustomer experience. played a crucial role in supporting executive operations and enhancingcustomer experience. My responsibilities included executive-level support, customer servicemanagement, marketing coordination, and inventory oversight.Key contributions:-Provided administrative support to leadership, including calendar management, meetingcoordination, appointment scheduling, and organising travel arrangements.-Organised and executed company-wide events and leadership meetings, managing logistics,preparing materials, and ensuring successful outcomes.-Worked closely with executive leaders and cross-functional teams, including logistics and design,to support company objectives and streamline processes.-Developed and implemented onboarding and training materials for sales and customerexperience teams, fostering a knowledgeable and efficient workforce.-Partnered with 3PL warehouses to oversee inventory management and ensure timely orderfulfilment, contributing to efficient supply chain operations.

At Saxons Training Facilities, a prominent provider of training solutions, I served as the Client Services Lead, overseeing a diverse range of responsibilities to ensure optimal client satisfaction and operational efficiency. I led a team of client service coordinators, managed high-profile events and workshops, and maintained financial oversight for the training department. Additionally, I played a crucial role in managing inventory, supplier relations, and client records, leveraging Microsoft CRM Dynamics for effective data management.Key contributions:- Led a team of 6 client service coordinators, setting daily tasks, ensuring adherence to operational procedures, tracking satisfaction metrics, and implementing client success strategies.- Managed events and workshops for top-tier clients such as Microsoft, Salesforce, Adobe, NAB, MYOB, and Macquarie University, overseeing all operational aspects including venue sourcing, catering, training material preparation, and coordinating technical requirements with AV & IT teams.- Handled client services budgeting, cash flow, inventory management, ordering, and maintained supplier relationships.- Produced monthly financial reports and provided pipeline estimates for the sales team, maintained the sales target board, and reviewed commission scheduling.- Managed client records in Microsoft CRM Dynamics, updating the database with prospecting information.

At WeWork, a global leader in flexible workspace solutions, I served as the Community Lead (Events), overseeing a vibrant community of over 1,400 members across multiple locations. My role focused on fostering member relationships, enhancing operational excellence, and driving engagement through innovative events and collaborations.Key contributions:- Aligned with WeWork’s cultural values to create a supportive working environment for over 1,400 members.- Managed day-to-day operations, including quality-control walkthroughs, member greetings, and helpdesk ticket resolution.- Collaborated with the community team to implement ideas improving operational excellence and member experience.- Conceptualised and managed regular community events, driving engagement and collaboration.- Supported planning and supervision of external member events, ensuring all needs were met.- Managed onboarding, training processes for Community Associates, and provided support for escalated issues.