Front deskEntering of clients information into the companies portalUnderwriting of clients documentsReport on sales per weekCollation and document control on excel

-Telephone-sale: Speak with customer about product and loan requirement, ensure their eligibility and request that documents are picked up and processed- Resolve customers complaints: Listen to clients complaints and treat with concern- Handling customers enquiry: Give detailed information to clients questions about product- Relationship and account management: create a relationship with the client such that client can trust any information they get from you about their account- Verification of information on application documents: Put a friendly call through to the client to clarify that all information on the form is accurate

- Marketing of loans- Persuade customers to buy loans- Make them understand why they should buy the product- Meet as many people as possible, and speak to them about the facility- Do follow ups on prospective customers- Set targets and meet targets