Ompal Singh Email & Phone Number

Taking care of all Lava service center in UP west region .

Taking care of all Lava service center in UP west region .

Taking care of all Lava service center in UP west region .

•Working as a Centre Head & taking care of complete operation at HTC Service Centre.•Leading the entire Center team (front desk executives, store executives & engineers) & taking care of the quality repairs with smooth operation.• Distributing and implementing new training modules for HTC new models & service advisors to the team down the line, with signature documentation.• Guiding the engineers on critical faults and providing the solution.• Handling escalations and resolving them with analytic skills.• Maintaining the stock & parts in buffer with coordination of warehouse HO (Chennai).• Responsible for SAP sales & Out Warranty Invoices & maintaining the Sales register.• Responsible for improving and maintaining the performance report of Centre with parameters A2A & E2E (TAT) & RR (Repeat Return). Deliver to customer quality repairs.• Rotating defective material to HO with RTV declaration form.• Controlling & maintaining over all expenditure of Service Centre and reduce the centre cost at best possible.• Inward & Outward the stock to other locations all over India through SAP & physically as per requirement of centers.• Attending the Con-Call meetings with all Centre Heads, Country Head and presenting the individual Service Center’s performance and requirements.• Conducting regular performance audits of the Center and services.

Working as a Team Leader in HTC Service Centre in Lajpat Nagar

• Specialist for trouble shooting in Nokia N-Series(N-95 ,N91,N73 etc.) and E- series (E-90,E-65,E61, E62 etc.) • Friendly to operate GSM Tester (willtek) Spectrum Analyzer (willtek) Oscilloscope and BGA Machine (PDR & Met cal) for trouble shoot and part replacement of L-3 repairs.• Phoenix (Service Software) & product software installation and PROMER maintenance.• RCA (Root Cause Analyses of Hardware failure in new models) and send a technical tracker to Team Leader.

• Troubleshooting of all type of GSM Mobile (HTC mobile, ETEN & Sony mobile at component level. • Analyzing the problem, fault locating, testing and troubleshooting using, Signal Generator, Spectrum Analyzer & GSM Tester.• Safe & fine soldering and disordering with the help of soldering Iron and Hot Air Gun. • Familiar with service software EMMA III & HTC Service Manual . • Checking all QC parameters, testing all RF parameter with the help of communication tool “Willtek 3110”

Diploma In Electronics & Communication, Electrical, Electronics And Communications Engineering, A

10Th & 12 Th, Pcm

Education record