• Conducted requirements elicitation meeting with product owners to discuss agency finance requirements• Gathered requirements by conducting one on one in person and skype calls, JAD sessions with key stakeholders, end users and other SMEs• Translated the requirements into technical specification and created Mockups for clear understanding of the project.• Performed gap analysis to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully and initiated impact analysis to study the feasibility of the IT integration• Documented changes in project plans whenever necessary as part of agile methodology and made sure those changes were implemented.• Used SQL to query the database for necessary data related to the project.• Coordinated walkthroughs and meetings with development team to discuss agent commission related issues• Developed use cases and use case scenarios and visualized those using UML diagrams in MS Visio• Reviewed test plan, test scenarios inventory and test cases to ensure that they meet the requirements• Monitored the team’s performance during sprint using sprint burndown charts.

• Experienced in managing projects through the entire lifecycle using Agile and Waterfall methodologies. • Collaborate with cross-functional teams to gather and analyze business requirements, translating them into functional specifications for software development projects. • Conducted comprehensive market research and competitor analysis to identify emerging trends and opportunities in the industry. • Conduct user acceptance testing (UAT) to validate the effectiveness and accuracy of implemented solutions. • Utilized SQL and data visualization tools to analyze large datasets, enabling data-driven decision-making and providing actionable insights to senior management. • Created and maintained interactive dashboards and reports using Power BI & Tableau, providing real-time performance metrics to support executive-level decision-making. • Assisted in the development and testing of software applications, ensuring seamless integration with existing systems. • Generated business intelligence reports to inform strategic decision-making. • Collaborated with stakeholders to define project objectives and criteria.

• Improved business direction by prioritizing customers and implementing changes based on collected feedback. • Proficient in using Microsoft Visio to create comprehensive and detailed business process workflows, flowcharts, and diagrams to visually represent complex business processes and systems. • Develop comprehensive functional specifications, user stories, and acceptance criteria to guide software development and testing processes. • Manage and prioritize project tasks, ensuring timely and successful project delivery within budget and scope. • Create and maintain interactive dashboards and reports, providing real-time insights into key performance indicators (KPIs) for executive decision-making. • Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations. • Collaborated with stakeholders to define project objectives and criteria. • Performed gap analysis to identify areas of improvement. • Collaborated with stakeholders to identify business needs and data sources. • Utilized data visualization techniques to present and explain complex data sets.

• Involved in the entire software development life cycle in Waterfall and Iterative methodology. • Create and maintain specification documents, Business Requirements Documents (BRD) and Functional Requirements Documents (FRD), story and data mapping documents, traceability matrix, project update and weekly status reports, and user manuals for functionality, process, and behavior. • Conducted data analysis using tools such as Excel, SQL, or basic data visualization tools to derive insights from business data. • Worked on MS Project to track project milestones and other deliverables as well as resources roles and responsibilities and organize other project details. • Gathered Business Requirements, analyzed data/workflows, and defined the scope, financial projections, and Cost/Benefit analysis. • Published many reports and visualizations created for the Power BI service and thereby developed dashboards. • Created defect tracking using HP Quality Centre and Jira and reviewed them in subsequent iterations of the application development process. • Supported senior business analysts in creating UAT test cases, executing tests, and documenting test results.