Mall Manager
Bhubaneshwar Area, India
Role• Administering Mall Management works of the mall comprising of 1.5 lakh sq ft approx, supervising staff, collecting rents, resolving complaints, administering maintenance, preparing financial reports, updating records, negotiating contracts, leasing space on rent, synchronizing own formats and third party vendors for smooth functioning of mall• Coordinating for marketing campaigns, maintaining customer relation, managing for all types of statutory compliances, liaising government authorities and local bodies, and so on• Ensuring collection of rents from vendors, administering all types of maintenance activities of all natures; updating and resolving security, public and local issues• Creating all sorts of relevant reports to send it to NHO including matters of financial activities, customer flow and grievance, utilities charges, infra maintenance activities, celebrations, marketing activities, liaising matters with local & government bodies; retrieving data in the SAP related to financial transactions and logistic support• Managing material procurement by inviting and validating quotation from vendors with the NHO; quantifying and validating the BOQ for new infra related work• Increasing leads and negotiating with external third parties to lease space on rent for more income of mall• Working in close coordination for all Reliance formats, third party vendors and supporting staff for better performance of the mall; resolving customer related issues by proper feedback mechanism and regular interaction• Supervising performance of all utilities along with the concerned FM team to minimize the downtime of every equipment• Leading promotional activities of external agencies on rent and own stores in the common area; organizing event during festive and other occasion• Tracking safety and cleanliness of the mall and managing various statutory compliances of the property in coordination with the circle and head office