• Leading the Mall Management team for the mall operation in sync with the owners and their policies. • Heading the team for all types of project work related responsibilities for its smooth progress and completion.• Liaising and planning for all types of NOC and approvals from the govt and pvt bodies for seamless operation.• Synchronization between the customers, vendors and management for the uninterrupted activities.• Guiding and consulting with the present team along with the management for resolving gaps.• Making policies and framing strategy for all sorts of course of action to achieve company’s objectives.• Leading and coordinating among the depts to ensure meeting daily operational requirements.• Handling all major issues with respect to the vendors and customers within the frame work organization’s policy.• Designing and upgrading system for all types’ of implementation process to run the property.

Role • Being Part of the Senior Mall Management Team of the Mall comprising of 3 lakh sq ft approx. Manpower administration, Day to Day Operation and Maintenance, Ensuring Security and Safety, Leasing Space by negotiating contracts, Coordination between the formats are the key roles.• Coordinating for marketing campaigns, maintaining customer relation, managing for all types of statutory compliances, liaising government authorities and local bodies, and so on• Supervising performance of all utilities along with the concerned FM team to minimize the downtime of every equipment• Tracking safety and cleanliness of the mall and managing various statutory compliances of the property in coordination with the concerned team • Ensuring collection of rents from vendors, administering all types of maintenance activities of all natures; updating and resolving security issues.• Creating and updating all sorts of relevant reports to send it to top management including matters of financial activities, customer flow, utilities charges and infra maintenance activities.• Generating leads and negotiating with external third parties to lease space on rent for more income of mall.• Managing material procurement by inviting and validating quotation from vendors with the management; quantifying and validating the BOQ for infra related work• Organizing promotional activities of external agencies on rent and own stores in the common area; conducting event during festive and other occasion.

Role • Heading Mall Management activities of the mall comprising of 1 lakh sq ft approx, supervising staff, collecting rents, resolving complaints, administering maintenance, updating records, negotiating contracts, leasing space on rent, synchronizing own formats and third party vendors for smooth functioning of mall• Ensuring collection of rents from vendors, administering all types of maintenance activities of all natures; updating and resolving security, public and local issues• Checking reports to send it to top management including matters of financial activities, customer flow and grievance, utilities charges, infra maintenance activities, celebrations, marketing activities, liaising matters with local & government bodies.• Tracking safety and cleanliness of the mall and managing various statutory compliances of the property in coordination with the circle and head office• Leading promotional activities of external agencies on rent and own stores in the common area; organizing event during festive and other occasion• Supervising performance of all utilities along with the concerned FM team to minimize the downtime of every equipment• Working in close coordination with third party vendors and supporting staff for better performance of the mall; resolving customer related issues by proper feedback mechanism and regular interaction• Increasing leads and negotiating with external third parties to lease space on rent for more income of mall.

Role• Administering Mall Management works of the mall comprising of 1.5 lakh sq ft approx, supervising staff, collecting rents, resolving complaints, administering maintenance, preparing financial reports, updating records, negotiating contracts, leasing space on rent, synchronizing own formats and third party vendors for smooth functioning of mall• Coordinating for marketing campaigns, maintaining customer relation, managing for all types of statutory compliances, liaising government authorities and local bodies, and so on• Ensuring collection of rents from vendors, administering all types of maintenance activities of all natures; updating and resolving security, public and local issues• Creating all sorts of relevant reports to send it to NHO including matters of financial activities, customer flow and grievance, utilities charges, infra maintenance activities, celebrations, marketing activities, liaising matters with local & government bodies; retrieving data in the SAP related to financial transactions and logistic support• Managing material procurement by inviting and validating quotation from vendors with the NHO; quantifying and validating the BOQ for new infra related work• Increasing leads and negotiating with external third parties to lease space on rent for more income of mall• Working in close coordination for all Reliance formats, third party vendors and supporting staff for better performance of the mall; resolving customer related issues by proper feedback mechanism and regular interaction• Supervising performance of all utilities along with the concerned FM team to minimize the downtime of every equipment• Leading promotional activities of external agencies on rent and own stores in the common area; organizing event during festive and other occasion• Tracking safety and cleanliness of the mall and managing various statutory compliances of the property in coordination with the circle and head office

Role:• Directed a department and led patient relation, facility management, billing, documentation, coordination of patient care, cleanliness as well as monitored patient inflow and discharge along with patient satisfaction index, rate revision and implementation of different services including patient grievance related matters• Increased patient satisfaction level through proper facility management process• Controlled:o Public during heavy traffic and facilitate them for a smooth experienceo Billing activities through 18 counters at different locations in the hospital• Led:o Manpower related activities along with the HR departmento Professional work environment, staff supervision and administrative support in co-ordination with the General Manager of the departmento All types of resources including Materials, IT and Electrical equipment • Attended meetings and discussion at the top management of the hospital in relation to billing, patient care and other issues• Provided support to the team members for better patient grievance redressal through effective counseling and implemented other relevant steps• Executed top Management decisions for billing, patient care, public relation, resource management, manpower management, documentation, cleanliness, MIS and IT• Reported to higher authority regarding Revenue Collection of different departments on regular basis