Quality Engineer
CurrentRESPONSIBILITIESCQA (Customer quality audit)- Make monthly CQA plan and provide inputs Monitoring the CQA audit with APAC service engineer and dealer to meet the expectation of customer 100% CQA done for export model Monitoring audit as per CQA (Customer quality audit) manual which consist critical (50 demerit) defect serious defect (20 demerit), medium defect (6 demerit )and light defect (3 demerit) Coordinate with engineering , supplier and assembly to resolve CQA concern and take follow up to concern person- To conduct audit as per followed by CNH in other plants (Same methodology have conducted in our audit as per CNH CQA demerit manual) Review weekly CQA meeting and provide inputs to concern department Guide CFT to resolve issues by 5W1H / 5G and for root cause find out used 4 M / Ishikwa digram , 5Why analysis ,on CQA issues Calibrate CQA scores in line with Service & Dealer audit with our service team and dealer to meet our customer expectation Make a road map to resolve the issue and define the target Facilitate inspection instrument for CQA make a budget Take approval for manpower Set the target for Top ten issue Responsible to establish process for CQA whatever changes done by our APAC teamWCM (World class manufacturing)Define problem with 5W1H / 5G and for root cause find out used 4 M / Ishikwa digram , 5Why analysis on CQA issues Responsible for QA matrix issue closer Make improvement with Quick kaizen / Standard kaizen for CQA concern To support root cause analysis of failed parts Participate in WCM activity and cost reduction project Basic knowledge of problem solving tool Basic knowledge of ISO