Highlights and Achievements:•Manager – Telco Network & service Operations (Provisioning and Service Operations) in Netmagic IT Services Pvt. Ltd. [ An Division of NTT Communications, Mumbai] Since Oct 2011, Carrying 12 years’ experience in Service Provider and Data Center Industry.•Experienced with a demonstrated history of working in the information technology and services industry.•Skilled in Data Center, Networking, Telecommunications, Team Management, and Vendor Management. •Appreciated and awarded for the successful complete migration of Spectrnet data center from their Okhla Delhi location to Netmagic Noida Data Center between Dec 2011 to March 2012.•Awarded for best performer of year 2012 – 2013 for Service Delivery and Operation Function.•Actively involved for the successful Data center Migration in year 2016. (Migrated 100 plus customer leased line from Netmagic's Sakinaka Mumbai Data center to Netmagic Chandivali DC5 Mumbai Data center). Major Projects Handled:•Played vital role for upstream provider connectivity and Data center structure cabling when deploying Netmagic Data center at Noida.•Implementation of high Profile customer setup from end to end such as Spectrnet, Thomson Reuters, First Data, Orange, AT&T, Telstra Communication and many more.Roles & Responsibilities:• Implementation & delivery of Point to point & data Lines, Internet Bandwidth, Vendor co-ordination, Co-location in data center & follow up for delivery.•Project Management right from checking feasibility to delivery of service to customer. Front-ending with customers & providing timely update of project to customers.•Raising purchase request internally to Purchase team for procurement of leased lines from Telco vendors and following up for timely release of Purchase orders (PO).•Closely working with pre-sales/sales team to understand the customer requirement and provide solution which is in line with the customer’s expectations and price needs.

Worked with “M/s Netmagic Solutions IT Service Private Ltd.,” Mumbai based company leading Managed IT Service Provider, specializing in Internet Data Centers, Managed Hosting, Remote Infrastructure Monitoring & Management, Mail & Messaging Services and Application Hosting Services, as a “Senior Engineer – Service Operations” at Noida.JOB ProfileImplementation & delivery of Point to point & data Lines, Internet Bandwidth, Vendor co-ordination, Co-location in data center & follow up for delivery.Project Management right from checking feasibility to delivery of service to customer. Front-ending with customers & providing timely update of project to customers.Checking feasibility & pricing with telco carriers for leased lines.Raising purchase request internally to Purchase team for procurement of leased lines from telco vendors and following up for timely release of Purchase orders (PO).Ensuring & tracking PO raised by Purchase team for its technical correctness and suggesting corrections in case of any deviation.Co-coordinating with Telco carriers like Bharti Airtel, Tata Communications, TTSL, Reliance, Tulip & BSNL for end to end implementation of services meant for customers as well as internal (captive) requirement of core links & PRI lines.Provisioning of Internet bandwidth on leased line in co-ordination with network team.Installation of managed routers & switches for customers with basic initial WAN setup configuration.Ensuring complete hand-over of the delivered services to operation team after service commencement and thus closure of order.Extension of customer ordered circuits from Mux premises to customer rack within the data center.Addressing customer’s queries/calls for recently delivered services in co-ordination with operation team.Following up for the captive core links & high value customers with Telco services providers in case of operational issues.

Worked with Reliance Communication the basic telecom service provider in India, as Sr. CMP Network Engineer North Zone Mumbai CircleJob Profile:• Network roll out for coverage leadership by connecting the building on fiber and Copper based access network for providing complete solutions to the enterprise customers. • Responsible for Service Delivery & Assurance of all services like Wimax,E1s, DSL, Leased Lines, L3 VPN,L2 VPN,DS3,ISDN BRI, MPLS, ADSL & POTS within given SLA. • Responsible for coordinating between different functions like planning, deployment, installations, integration, operations and maintenance of wire line voice/data network and also customer activation Service Delivery and Service Assurance) as well as coordinating with other departments like Customer Care, OSP, Transport, NOC. • VOIP connectivity through IAD. • Ensuring Customer fault clearance and Network Fault Clearance within SLA. • Impart training to Field Engineers & Technicians • Review, Analyze and take corrective actions as well as preventive actions for any technical as well as processes related issue. • Responsible for complete Inventory, Resource & vendor Management.• Monitoring Contractors Bills validation / material reconciliation. • Product Knowledge;NORTEL SDH based system TN1X/C and 4XE, Atrica 8100/2100 Series, Cisco 3400, Cisco 3500, Cisco 370 Series Switches, Cisco 7609 Router, Huawei Switch CX200 & Huawei CX600 Router, UTSTARCOM Central Office Terminal, ECI, TEJAS, Huawei DWDM etc.

•Worked with GURUCOM – Nagpur. The Business Partner of Avaya Global Connect Ltd. India, as a Sr. Engineer – Enterprise Solution, •Gurucom is in to Enterprise Network, Converged Voice Data Solution, Extreme Data Solution, Video Conferencing Solution and IP Office.•Installation/Configuration and Maintenance of Avaya Voice Switch, Voice mail, Call billing software. •Installation/Configuration and Maintenance of CTI Server-Integrated, PC based soft phones.•Installation/Configuration and Maintenance of TJ100MC-1 (STM-1 SDH Multiplexer), Vega Stream FXS Gateway, Telndus 1032 E1 to Ethernet Converter/Router.•Implemented successfully VOIP project between AMLA to ITARSI CENTRAL RAILWAY (20 RAILWAY STATION).•AMC account handling for Corporate clients.

•Worked with PLEXUS INFOCOMM NETWORK Pvt. Ltd. (formerly known as SWAN NEST BUSINESS Techno. Ltd.) As- Sr. Service Engineer•Installation/Configuration and Maintenance of Alcatel Omni PCX Office-OXO & Alcatel Office - 4200. •Installation/Configuration and Maintenance of Panasonic Key Telephone System.•Installation/Configuration and Maintenance of Panasonic FAX Machine.•AMC account handling for Corporate clients.