Omran Elshawy Email and Phone Number
Personable and knowledgeable IT support technician with over 3 years of experience assisting customers with various hardware and software-related issues. Provided in-depth technical support to clients, solving 99.2% of issues without transferring to Tier 3 support. working as expert technical support to enterprise organisations at TelecomEgyptKey Qualifications and ResponsibilitiesCoordinated with Level 1 technical support specialists to take over calls outside their level of support.Assisted customers with more difficult technical issues requiring a greater level of personalised care and in greater length.Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.I onboarded and trained all incoming junior tech support specialists.Key AchievementsSolved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
Telecom Egypt
View- Website:
- telecomegypt.com.eg
- Employees:
- 5612
-
Information Technology Support EngineerTelecom Egypt Dec 2021 - Present -
Technical EngineerTelecom Egypt Dec 2021 - Present -
Software DeveloperFreelancer.Com -
Network EngineerTasaheel Global Consultant Nov 2019 - PresentEgypt-Damitta -
Mobile Application DeveloperFreelancer.Com Jan 2016 - Feb 2020Egypt -
Android DeveloperHbi May 2019 - Oct 2019Monufia Governorate, Egypt -
Trainee - Front EndInformation Technology Institute (Iti) Aug 2017 - Oct 2018Fci-ZuNano Degree in Web Development(Front-End)Angular - JS - Ajax - CSS3-HTML5-BootstrapFinal ProjectEgypt Tourism website to help tourists to canfind tourism places with all data about it . tomake tourism very easy on tourists -
Trainee - Android DeveloperNext Technology Leaders (Ntl) Oct 2017 - Apr 2018Smartvillagecairo Governorate, EgyptIinternship on android development -
Trainee - Google Android DevelopeGoogle Developers Nov 2017 - Feb 2018OnlineGoogle Challenge scholarship for androiddeveloper 3 Month -
Ms - TraineeMicrosoft Jul 2016 - Sep 2016Fci-Zuthis is training on Microsoft office , SQLserver,MySQL,Basic C# and CommunicationSkills
Omran Elshawy Skills
Omran Elshawy Education Details
-
Next Technology LeadersA -
Udacity(Google Scholarship)A+
Frequently Asked Questions about Omran Elshawy
What company does Omran Elshawy work for?
Omran Elshawy works for Telecom Egypt
What is Omran Elshawy's role at the current company?
Omran Elshawy's current role is Technical engineer at Telecom Egypt.
What schools did Omran Elshawy attend?
Omran Elshawy attended Zagazig University, Stanford Online High School, Next Technology Leaders, Information Technology Institute (Iti), Udacity(Google Scholarship).
What skills is Omran Elshawy known for?
Omran Elshawy has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Leadership, Microsoft Powerpoint, Research, Public Speaking, Project Management.
Who are Omran Elshawy's colleagues?
Omran Elshawy's colleagues are Tamer Muhammad Lasheen, Mohamed Gaber, Sherif Soliman, Marwa El-Azab, Mayar Ashraf, Mohamed Aboulaban, Mostafa Mahmoud.
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