- Oversaw service performance using monitoring tools and dashboards to ensure reliability.- Resolved incidents by coordinating with technical teams and troubleshooting to minimize downtime.- Collaborated with automation and engineering teams to deliver tools and document processes.- Led full-stack development of a Python Flask project for a monitoring alert tool, automating service monitoring by implementing live processing of service data from a variety of internal and proprietary tools (e.g. BMC Remedy, Splunk, Dynatrace).

Participated in The Software Institute/NetBuilder Academy training program.- Acquired Splunk certifications (User, Power User, and Enterprise Admin).- Undertook software development projects using Node.js, demonstrating expertise in building applications.- Applied fundamental SQL skills, focusing on database design principles and normalization techniques for efficient data handling.- Gained hands-on experience with Dynatrace by deploying OneAgent on a local machine to monitor application performance.- Utilized AWS to set up a personal Splunk forwarder and instance to gain real experience with Splunk deployment.- Developed important consulting skills through mock interviews and client meetings.- Collaborated with team members to provide constructive feedback on their own skillsets.