Professional Services Engineer
• Deliver qualified technical support of a varied range of ESET Security products. Installation, configuration, and deployment of ESET Security and Safetica DLP products in a wide variety of environments. Perform remote analysis, diagnosis, and resolution in complex issues. • Orchestrated and executed successful proof-of-concept (POC) demonstrations, validating the eficacy of ESET and Safetica DLP solutions in real-world scenarios. Led the implementation process of ESET and Safetica DLP solutions at client sites, overseeing the configuration and deployment phases to ensure seamless integration with existing systems. Resume • Worked collaboratively with clients to customize ESET and Safetica DLP solutions based on their specific needs, ensuring optimal performance and alignment with cybersecurity objectives. Provided training sessions for clients' IT teams to enhance their proficiency in managing and maintaining ESET and Safetica DLP solutions. • Incident Response / Malware removal. Malicious activity monitor via ESET Management console. Removing malware and taking samples of new specimens for improving detection. EndPoint administration via ESMC. SQL, Network Security and Firewall tech support. • Maintained up-to-date knowledge of industry trends, emerging threats, and product updates, ofering clients the latest and most pertinent cybersecurity insights.
