I am Kunala Om Sai Kumar, an analytical professional with extensive experience in manual testing and customer service, seeking placement opportunities as I pursue my Master's in Cloud Computing at the University of East London. With over three years at Amazon, I have honed my skills in functional testing, developing and executing test cases that ensure software quality and compliance with rigorous standards. My role involved close collaboration with development teams to identify and resolve defects, manage testing schedules, and maintain essential documentation through tools like Jira and Confluence. At McDonald’s, where I currently enhance customer experiences, I manage fast-paced service demands, train staff, and uphold stringent company and health standards, significantly improving customer satisfaction and operational efficiency. My technical repertoire includes Python, SQL, Git, and Power BI, complemented by a solid foundation in Agile and Scrum methodologies from my bachelor’s degree in Computer Science and Engineering at the Scient Institute of Technology. Key academic pursuits have covered Cloud Computing, Big Data and Computer Security, equipping me with advanced knowledge and skills applicable to dynamic and technology-driven environments.Eager to leverage my manual testing expertise and robust customer relations skills, I am looking forward to contributing to and growing with future-forward companies in the tech industry