Omar Mohammed Email & Phone Number

Baghdad Governorate, Iraq

Baghdad Governorate, Iraq

I lead a dynamic marketing team. We develop and execute strategic marketing plans to achieve growth objectives, manage integrated campaigns across digital, PR, and events, and conduct market research to stay ahead of the curve. My team includes talented graphics/video editors, a digital media officer, market researcher, PR specialist, and marketing specialist

Baghdad Governorate, Iraq

I focused on building strong client relationships, exceeding sales targets, and driving market expansion. By leading a dedicated sales team and collaborating with marketing & product teams, I contributed to the company's growth and success in the Iraqi market.

Baghdad Governorate, Iraq

I played a vital role in optimizing the supply chain, My focus was on ensuring on-time delivery, cost-effective logistics, and maintaining optimal inventory levels to meet customer needs. I collaborated with internal teams (Sales, operations) and external vendors to build strong relationships and streamline the flow of goods throughout the supply chain.

Baghdad Governorate, Iraq

I spearheaded technical support for FTTH active products. My focus was on ensuring customer satisfaction by leading a team of technical support specialists. This involved:Providing expert troubleshooting and technical guidance for FTTH active products.Developing and maintaining comprehensive knowledge bases and training materials.Collaborating with internal teams (sales, product) and external vendors to resolve complex technical issues.Proactively identifying and addressing potential technical problems to minimize customer downtime.By leading a dedicated team and fostering a culture of continuous learning, I contributed to a high level of customer satisfaction and successful FTTH deployments across Iraq.

Istanbul, Turkey

I provided comprehensive IT support at Saraymedia, a media production company. I played a key role in establishing the IT infrastructure for UTV Iraq and Alfallujah TV, ensuring smooth operations across all locations. My ongoing focus included:Maintaining IT infrastructure and network for optimal performance.Managing media servers, editing systems, and transmission equipment.Resolving technical issues to minimize downtime and disruptions.Implementing cybersecurity measures to safeguard systems.By collaborating with staff and maintaining a strong IT foundation, I supported Saraymedia's media production workflows.

Iraq

The project was Expansion Project for Iraq's Ministry of Communication I spearheaded a critical data communication network expansion project for the Iraqi Ministry of Communication. My responsibilities encompassed:Project Management: Orchestrated the project across multiple sites in all Iraqi provinces, ensuring smooth operations and timely delivery.Logistics & Procurement: Handled logistics including packing lists, coordinating with shipping agents for equipment, and conducting government warehouse visits to verify proper handling.Site Surveys & Installation:Conducted comprehensive on-site surveys at government exchanges, gathering vital information and creating detailed Flipcharts for design.Traveled extensively to oversee equipment installation, ensuring adherence to design specifications.Collaborated with government engineers and subcontractors to address requirements and facilitate smooth progress.Configuration & Commissioning: Implemented router and switch configurations across all sites, verified connectivity with the OMC, and facilitated site commissioning with government engineers.This project significantly enhanced Iraq's communication infrastructure, and I played a vital role in its successful completion.

Baghdad Governorate, Iraq

• Provided technical support to customers via phone, email, or chat.• Troubleshot and resolved issues related to point-to-point wireless links, network connectivity, and configuration.• Configured and troubleshooted wireless routers, switches and another related network equipment.• Maintained accurate records of customer interactions, issues, and resolutions.• Communicated effectively with customers to understand their needs and provide solutions.• Collaborated with other teams to resolve customer issues and escalated complex cases as needed.• Training and Quality Assurance:• Provided training and support to customers on using and maintaining their wireless links.• Followed established protocols and procedures to ensure high-quality service delivery.