Provided comprehensive technical support to end-users for hardware, software,and network issues, both in person and remotely.Diagnosed and resolved hardware and software problems for desktops, laptops,printers, and peripherals.Installed, configured, and upgraded operating systems, applications, and drivers.Managed and resolved tickets within the company's ticketing system, ensuringtimely and accurate updates.Collaborated with other IT teams to troubleshoot and resolve complex issues.Experience in managing Active Directory, user accounts, and permissions.Ability to prioritize and manage multiple tasks in a fast-paced environment.Close ticket on tool/ Or update SD to close the ticket on the tool with propercomments or remarksRespond and Resolve Tickets within SLA.Follow-up with Vendor/User till call closer.Escalate the ticket to L2 for support immediately for complex issues.Update the Ticket in Right Bing and Category.Supporting End users as per SLA compliance.Ensuring Assets are issued to users as per the IMAC process.Non-compliant software is not installed on the user's machine.

Delivering technical support to end-users for hardware, software, andnetwork-related issues, both in person and remotely.Diagnosing and resolving hardware and software problems for desktops,laptops, printers, and peripherals.Installing, configuring, and upgrading operating systems, applications, anddrivers.Collaborating with other IT teams to troubleshoot and resolve complex issues.Proficient in troubleshooting hardware and software issues on Windowsplatforms.Strong knowledge of Microsoft Office.Familiarity with network protocols, TCP/IP, DNS, and DHCP.Demonstrating excellent communication skills, both verbal and written.Applying strong problem-solving and analytical skills.Detail-oriented and committed to delivering high-quality support.